Director, COO and Branch Manager

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth,helping to create a better world - for our customers, our people, our investors, our communities, and the planet we all share.

The Director, COO and Branch Manager, serves as the principal operations executive supporting the HCIB-US Branch General Manager. During the first year, the role will have a significant hands-on focus on coordinating and monitoring day-to-day operational execution, service-provider performance, governance, regulatory readiness, resilience, and change delivery across the branch. The role works through the relevant product, operations, technology, risk, regulatory compliance, finance, and service-provider teams;

maintains transparent reporting on performance, controls, issues, dependencies, and remediation; and escalates material matters and decisions to the Branch General Manager and appropriate accountable executives. As the branch expands, the role will progressively shape and scale the operating model and assume broader strategic operational leadership.

• Serve as the senior operations lead for the HCIB-US Branch, coordinating with accountable teams to support effective day-to-day operational execution and service delivery
• Establish and manage operating rhythms, governance forums, management reporting, action tracking, and escalation processes
• Coordinate operational readiness for new products, services, regulatory requirements, and material business initiatives, ensuring that dependencies, controls, testing, and implementation activities are completed
• Maintain and progressively evolve the branch operating model, including the annual Target Operating Model review, as products, services, and operational complexity increase
• Advise the Branch General Manager on operational performance, risks, dependencies, investment needs, and matters requiring senior decision or escalation

• Act as the primary operations coordinator for FRB, OCC, internal audit, and independent reviews affecting branch operations, working with the Branch General Manager, Compliance, Legal, Risk, Finance, Regulatory Affairs, and business-aligned teams
• Coordinate and, where appropriate, lead operational responses to examinations, information requests, management actions, and remediation programs; monitor commitments, challenge delays, and escal
• Maintain evidence of effective first-line operational controls, issue management, and compliance with applicable U.S. regulatory requirements
• Partner with Business Risk teams to monitor operational risks, incidents, near misses, control weaknesses, audit findings, and emerging risks, ensuring timely remediation and escalation

• Oversee services delivered by HTSU, HCIB, HBUS, and other affiliated or third-party providers, including service delivery, capacity, controls, dependencies, and escalation
• Establish and monitor service levels, KPIs, risk indicators, and management information; coordinate corrective actions and hold service owners accountable for remediation
• Oversee updates to the service catalogue and Intra-Group Service Agreements between HTSU, HBUS, and the branch as products and services are introduced or changed
• Monitor service metrics, processing exceptions, and operational losses; identify and drive opportunities for automation, straight-through processing, and operational efficiency
• Coordinate oversight of trade, payments, cash management, transaction support, and liquidity-related operational processes with the accountable product and Treasury executives

• Coordinate the branch's operational resilience activities, including critical service mapping, impact tolerances, business continuity, recovery planning, scenario testing, incident management, and resolution preparedness
• Monitor resilience requirements and ensure they are embedded in operating…