Retail Store Director

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Full-time Regular Management Queens, NY, US

2 days ago Requisition

Salary Range: $75,000.00 To $80,000.00 Annually

The Store Director is accountable for driving sales, profitability, customer experience, talent development, and operational excellence while building a destination for the leathercraft community through exceptional customer experiences, meaningful partnerships, and a culture of learning.

Operating with a high degree of autonomy, business judgment, and professionalism, the Store Director partners closely with corporate leaders across multiple functions to provide operational insight, pilot new initiatives, and help shape the future of Tandy retail experience. The Store Director leads by example, develops high-performing teams, and serves as a trusted ambassador for the Tandy Leather brand.

JOB TITLE:

Store Director

REPORTS TO:

Zone Manager

• Lead all aspects of store performance, including sales, profitability, expenses, inventory, and customer experience.
• Develop and execute business strategies that drive sustainable sales growth and long-term profitability.
• Create and execute comprehensive quarterly business plans aligned with company priorities and measurable business objectives.
• Operate witha high levelof autonomy, exercising sound business judgment while making decisions aligned with company strategy.
• Ensure flawless execution of company initiatives, operational standards, merchandising, and visual presentation.
• Continuously identify opportunities to improve business performance through innovation, operational excellence, and customer insights.
• Maintain accountability for four-wall financial performance while balancing short-term execution with long-term business growth.

• Deliver an exceptional customer experience that reflects the highest standards of the Tandy Leather brand.
• Build meaningful relationships with customers by providing expert product knowledge, creative solutions, and personalized service.
• Serve as a brand ambassador, representing Tandy Leather with professionalism, credibility, and enthusiasm.
• Foster a culture where exceptional customer service, craftsmanship, and product expertise drive customer loyalty and business growth.
• Ensure the location consistently represents best-in-class execution, presentation, and customer engagement.

• Build and maintain strategic relationships with leathercraft guilds, schools, makers, artists, veterans’ organizations, community partners, and local businesses.
• Develop and execute community outreach initiatives that increase brand awareness, customer acquisition, and business growth.
• Lead workshops, demonstrations, classes,special events, and community experiences that position the location as a destination for leathercraft enthusiasts of every skill level.
• Identify opportunities to expand the store’s presence within the local community while strengthening the Tandy Leather brand.

• Recruit, hire, develop, coach, andretaina high-performing team committed to delivering exceptional customer experiences.
• Create a culture of accountability, continuous learning, collaboration, and professional growth.
• Develop future leaders by providing coaching, performance feedback, and individual development opportunities.
• Build succession plans andmaintaina strong talent pipeline for the flagship location.
• Lead by example, demonstrating Tandy’s values, leadership expectations, and commitment to operational excellence.