Account Director

Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. With almost 2,000 Jellies across 38 offices worldwide, we are the unconventional global marketing partner of the future.

We understand both brand and activation. We ensure our clients reach, influence and connect with the right audiences and fans based on data that reveals the insights to deliver exceptional creative solutions across any platform. In short, we create and deliver culturally relevant creativity that cuts through the clutter and sets hearts (and feeds) on fire.

As part of the Brandtech Group we’re at the forefront of the deployment of GenAI tools across every aspect of what we do and in Pencil Pro we have the world’s No 1 generative AI platform, revolutionising the process of creative production, distribution and performance prediction.

At Jellyfish, Client Management has strategic ownership of accounts, providing the very highest levels of client service as well as identifying and driving new business opportunities. They ensure opportunities are converted and accounts are grown in line with the strategy and growth targets of the agency. They have in-depth knowledge of the industry and are able to confidently establish relationships with clients at all levels, understanding their strategic marketing and business problems and taking a longer‑term view beyond the day‑to‑day on how Jellyfish can partner to solve them.

Nothing that comes into Jellyfish should be a surprise to the CM team, nothing goes out to our clients without a tacit or explicit acknowledgement by the CM team. The client lead functions as the "CEO" of a mini business inside Jellyfish. As the CEO of their client business, they are essential, brilliant, and strategic: emblematic of putting clients first and caring for our people -- with career roadmaps ahead of them including hub, country, and agency leadership.

As an Account Director at Jellyfish, you will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture. You will serve as a strategic advisor to clients, aligning Jellyfish’s solutions with their business objectives while proactively identifying opportunities for growth and innovation. Additionally, you will mentor and support the client operations team while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.

• Paid Media Expertise: Experience in leading paid media accounts while also collaborating with capability teams to align paid media strategy with creative, content, and earned media for client outcomes.

• Ensure best-in‑class delivery to clients: be obsessed with their business, demand excellence and ensure work is accurate, bespoke to client and impactful to clients

• A comprehensive understanding of the service your client is using: robust media knowledge, a thorough understanding of the production/creative process etc.

• Budget management: oversee billing sheets, media budgets, and accruals.

• Drive cross-team collaboration to deliver integrated, client‑centric solutions

• Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction

• Lead QBRs with the cross functional teams and support the execution of client growth plans

• Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check‑ins, etc

• Optimise team resources to enhance…