Asst Superintendent OBS

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Date:
Oct 21, 2026

Location:

New York, NY, US, 10001

Company:
Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

The Assistant Superintendent of Operations provides leadership for onboard service delivery across the Northeast Corridor (NEC), the cornerstone of Amtrak's national network and its premier customer-facing operation. This role is accountable for delivering a safe, reliable, and hospitality-focused customer experience while driving operational excellence in a dynamic, 24/7 environment.

The position provides direct leadership to frontline managers, supervisors, and onboard employees, ensuring high standards of service quality, employee performance, financial stewardship, and compliance with safety regulations, operating procedures, and labor agreements. The Assistant Superintendent maintains a strong connection to frontline operations through a visible field presence and closely supports the team during high-profile operating events, service disruptions and other critical business needs, including nights and weekends as required.

The ideal candidate is a decisive, action-oriented leader with the ability to balance customer satisfaction, operational reliability, employee engagement, and financial performance. They possess strong communication and problem-solving skills, along with a commitment to developing teams and driving organizational results.

This role will provide strategic leadership and overall accountability for on-board service and crew base operations within an assigned operating area. They will lead and support supervisors and represented employees and oversee workforce planning, staffing, operational performance, budgets, and support services to ensure safe, reliable, and consistent passenger service. The ideal candidate builds strong cross-functional partnerships, challenges the status quo, ensures adherence to company policies, labor agreements, and service standards, and champions continuous improvement to strengthen operational performance and the passenger experience.

This role is instrumental in preparing the organization for the introduction of the next generation of service aboard the new Acela and Airo fleets. The Assistant Superintendent will play a key role in advancing Amtrak's transformation from a transportation provider to a world-class, hospitality-driven service organization, helping establish standards, culture, and operational practices that will define future customer experience.

• Plan, direct, and monitor daily on‑board service and crew base operations to meet safety, service quality, and performance standards.
• Lead, coach, and hold accountable supervisors and represented employees; manage staffing, scheduling, performance management, and…