Practice Operations Manager

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary:
  Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard
  
  Work Schedule:
  
  M-F, including weekends and holidays
• Building:
• Salary Range: $95,000 - $105,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Be part of something Beyond Amazing

At Columbia University Fertility Center (CUFC), we believe that extraordinary care can bring life and joy into the world. As one of the nation's premier fertility centers, we are dedicated to clinical excellence, cutting-edge innovation, and compassionate, patient-centered care that honors each individual's unique journey.

We are seeking an inspiring and mission-driven Practice Operations Manager I - Clinical Operations to lead the day-to-day operations of our fast-paced clinical practice and our team of Medical Assistants (MAs) and Patient Care Associates (PCAs/Chaperones). This leader will play a pivotal role in advancing CUFC's vision: to deliver world-class fertility care, drive innovation in women's health, and foster a culture grounded in compassion, collaboration, and continuous improvement.

CUFC operates a high-volume clinical environment, with approximately 100 patients moving through the practice before noon on a typical day. This highly visible, hands-on leader serves as the operational conductor of the clinical floor, with overall operational ownership of Morning Monitoring from patient arrival through completion of bloodwork, ultrasound, and clinical coordination. The Manager directly supervises MAs and PCAs/Chaperones and has operational authority to coordinate the Morning Monitoring workflow across all participating functions, regardless of direct reporting relationships.

The Manager is expected to maintain visibility across CUFC's three clinical locations in Manhattan, White Plains, NY, and Teaneck, NJ, traveling among sites as needed to assess operational needs and promote consistency. The position requires a regular on-site start time of approximately 6:45-7:00 a.m. and participation in CUFC's Administrator on Call (AOC) rotation, including occasional weekend and/or holiday coverage based on the established rotation and operational needs.

• Serve as the designated operational lead for Morning Monitoring, coordinating patient flow, staffing, rooms, resources, and workflow across Front Desk, MAs, PCAs/Chaperones, Nursing, Ultrasound, Endocrine Laboratory, providers, and other supporting functions.
• Provide real-time operational leadership during Morning Monitoring, identifying and resolving bottlenecks, adjusting staffing and resources, and implementing contingency plans in response to volume, staffing, technology, equipment, or workflow disruptions.
• Develop daily staffing and deployment plans based on scheduled patient volume, anticipated demand, available rooms, provider schedules, and clinical resources; adjust assignments throughout the day as needs change.
• Lead daily operational huddles to review anticipated volume, staffing assignments, room allocation, constraints, and priorities, and establish clear escalation pathways for significant operational issues.
• Maintain a visible presence on the clinical floor during high-volume periods and ensure outstanding or incomplete services are identified and addressed promptly.
• Review scheduled and historical patient-volume data to support daily volume planning, staffing scheduling, capacity, and resource-utilization decisions.
• Maintain operational visibility across Manhattan, White Plains, and Teaneck through regular and as-needed on-site presence and partner with site leaders to promote consistent workflows and patient experience across CUFC locations.
• Participate in the Administrator on Call rotation, providing leadership support and operational escalation coverage during assigned periods.

• Provide direct administrative and operational supervision of CUFC Medical Assistants and PCAs/Chaperones, a significant physically present and patient-facing workforce within the practice.
• Recruit, interview, onboard, orient, schedule, coach, develop, and evaluate assigned staff; establish…