Commercial HVAC​/R Service Manager

HVAC/R Service Managers oversee daily area operations, lead field teams, and ensure Helios consistently meets customer expectations and service-level agreements (SLAs). This is a hands-on leadership role that requires a strong presence in the field, working directly with technicians and Field Supervisors to support service calls, resolve technical challenges, improve performance, and maintain high standards of service quality and safety.

In addition to field responsibilities, the Service Manager oversees administrative functions, including reporting, scheduling coordination, performance management, documentation, and operational planning. The Service Manager reports to the Regional Director of Operations and manages Field Supervisors and Service Technicians, with team size varying by state.

Health benefits start DAY ONE, including an employee-only ZERO-cost option

401(k) with company match

Generous PTO policy in addition to paid holidays

Career growth opportunities and a promote-from-within culture

Incentive, bonus, and employee recognition programs

Company vehicle, fuel card, smartphone, and uniforms

Continuing education and professional development through Helios University

Field Leadership and Technician Support

Maintain a consistent presence in the field, regularly visiting job sites and working alongside technicians to understand operational challenges and support service delivery.

Conduct field visits, ride-alongs, and job-site observations to evaluate technician performance, reinforce service standards, and identify opportunities for improvement.

Provide hands‑on technical guidance and assist technicians with troubleshooting complex HVAC/R systems, diagnosing problems, and resolving service issues.

Coach, mentor, and develop Field Supervisors and Technicians to improve technical capabilities, productivity, professionalism, and customer satisfaction.

Ensure technicians follow company procedures, safety requirements, and established quality standards.

Assist with escalated customer concerns and challenging service calls to ensure timely, effective resolution.

Team Management and Development

Lead, supervise, and hold Field Supervisors and Technicians accountable for performance, productivity, attendance, and compliance with company expectations.

Maintain clear and consistent communication across field teams, dispatch, customers, and leadership.

Participate in recruiting, interviewing, hiring, onboarding, and training field personnel.

Identify skill gaps and training needs, coordinate appropriate development opportunities, and support ongoing technician growth.

Foster a culture of accountability, teamwork, professionalism, and continuous improvement.

Administrative and Operational Responsibilities

Complete required administrative duties, including service reports, performance documentation, operational reporting, and employee records.

Coordinate with dispatch and field personnel to support scheduling, workload distribution, service coverage, and timely completion of customer work.

Monitor service‑level agreements, response times, work‑order completion, technician productivity, and overall service performance.

Review service documentation and ensure accurate, timely completion of work orders and required system updates.

Manage or oversee the availability and appropriate use of parts, tools, equipment, safety supplies, and company vehicles.

Assist with inventory control, purchasing coordination, and resource planning to minimize downtime and maintain operational efficiency.

Partner with the Regional Director of Operations to review performance metrics, address operational gaps, and execute improvement plans.

Balance time in the field with administrative…