Manager of Revenue & Customer Order Center

This position drives our internal booking process and supervises a team. This role will orchestrate build slots (in conjunction with the manufacturing leadership team) and closure on revenue requirements to achieve and optimize monthly corporate revenue goals. The individual will also devise and implement continuous improvement programs and initiatives or process optimization to accelerate the velocity bookings and revenue realization.

Full cycle Order to Cash (OTC) process ownership includes; key engagement with sales staff, contract review, order entry and management, build, ship, delivery, installation and acceptance, invoicing, credit collections, customer acceptance and revenue recognition as well as management reporting of results versus forecast, optimize and maximize bookings and revenue in line with company goals and budgets.

• Manages and coordinates all activities pertaining to sales, order management and revenue recognition.
• Oversees and performs customer contract review ensuring compliance with order booking policies.
• Coordinates order entry activity globally from regional sites, and drives discipline in Salesforce for enabling the CRM tool to be functional for both booking and revenue forecasting
• Prioritizes build plans based on customer request dates, internal capacity, and material availability.
• Drive on-time delivery and timely revenue through management of deliverables, incoterms and revenue recognition guidelines.
• Facilitates process improvements in support of information flow, order entry and scheduling.
• Coordinates cross-functional activities to ensure timely and complete delivery of equipment ensuring compliance with company's revenue recognition and acceptance policies.
• Maintains high customer satisfaction through quality order management and on time delivery.

• Implements cross-training activities and plans toward the development of a highly flexible work force.
• Establishes and implements team/individual Critical Success Factors, including progress tracking.
• Interprets company policies to employees and enforces all safety regulations.
• Assures efficient utilization of materials, improvement of methods, and elimination of wasteful practices.
• Develops workforce planning and utilization programs to satisfy actual and projected requirements. Includes the scheduling of overtime and cost/effective use of temporary services.
• Analyzes and resolves work problems, or assists employees in solving work-related problems.
• Performs other job-related duties as required.

• Bachelor’s Degree in a relative field with 3+ years of Customer Order Management
• Associate’s Degree with commensurate experience will be considered.
• 2+ years of notable experience managing a relevant team.
• Cross-Functional experience with Finance, Revenue,Sales and Customer service departments.
• Contract review experience highly preferred.
• SAP or equivalent ERP experience.

• Adheres to Universal Quality System policies and procedures and uses project management principles and standard problem solving tools to continuously improve work processes.

• Requires the ability to use a computer on a frequent basis.
• Remaining stationary for extended periods, and needs be mobile enough to navigate through work areas.

Universal Instruments is an EOE/M/F/Vet/Disabled employer.

Target Annual Base Salary: $72,000 - $85,000 + Robust Benefits

• Competitive Compensation, Bonus Strategies, 401k Retirement Contribution Matching, Health Savings Options with Monthly Company Contributions and Investment Capability, Flexible Spending Options, Objective Merits, and Relocation Assistance.

• Relevant Tuition, Upskilling, and Certification Reimbursement, Mentorship, Educational Institution Relations, Career Pathing.

• Competitive Paid Time Off, Paid Holidays, and Wellness Hours.

• Comprehensive Medical, Dental, Vision, Life, Disability, Employee Assistance Plan (“EAP”) and Other Supplemental Coverage Options.

• Professional and Respectful Work Environment Driven by Our “6-C’s” Core Values:
  Customer-Centric, Collaboration, Creativity, Character, Courage, and Community.