Development Operations and Donor Engagement Manager

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EMPLOYEES Full Time New York, NY, US

2 days ago Requisition

Salary Range: $70,433.00 To $77,250.00 Annually

Position:
Development Operations and Donor Engagement Manager

Department:
Strategic Advancement

Reports to:

Director of Development Operations and Donor Engagement

Categorization:
New York, NY | Hybrid In-Person

Status:
Full-time, Exempt

Start Date:

ASAP

Since 2003, The Opportunity Network (Opp Net) has been committed to providing students, regardless of background, with the resources and connections necessary to achieve their college and career goals.

Our founding Fellows program supports 1,000 New York City students each year, from the summer after tenth grade to college graduation, boasting a 98% graduation rate within six years. About 93% of Fellows are first-generation college students, and 91% secure meaningful employment or graduate school admission within six months of graduating.

Our Career Fluency® Partnerships program enhances workforce and college readiness for 100,000 students across 20 cities. Our Opportunity Ignited program helps employers with intern matching and training, improving talent pipelines and workplace environments, training over 350 staff in 22 partner firms in its first five years.

The Development Operations and Donor Engagement Manager plays a key role in strengthening and executing Opp Net’s fundraising and engagement efforts. Reporting to the Director of Development Operations and Donor Engagement, the Manager leads the day-to-day execution of core Development operations, annual giving and donor engagement, and volunteer engagement.

The Manager works across the Development team and in close partnership with Programs, Communications, Finance, and Executive Leadership to ensure strong fundraising practices are consistently executed, donor and volunteer relationships are thoughtfully stewarded, and the team has the processes and information needed to advance Opp Net’s goals.

You are a curious, driven fundraiser who thrives at the intersection of people and data management. You build strong relationships, ask good questions, spot patterns others may miss, and turn insights into impact. You bring a community-centered approach to fundraising and understand that strong systems, thoughtful engagement, and good data all serve the same goal: advancing Opp Net’s mission.

You take ownership and drive your work forward, build structure where it’s needed, and hold yourself and others accountable. You know when to act, when to ask, and when to elevate, and you see problems as opportunities for improvement. You communicate with warmth and confidence, challenge assumptions when warranted, and recover quickly when something doesn’t go as planned.

Revenue Management and Development Operations (30%)

Manage day-to-day revenue administration across Opp Net’s fundraising streams, ensuring gifts, pledges, payments, and donor records are accurately and consistently maintained and supporting strong revenue management across the Development team.

Own pledge administration and follow-up, proactively tracking outstanding pledges and upcoming payments and communicating directly with donors and donor contacts to facilitate timely payment.

Own Opp Net’s donor acknowledgment process, ensuring timely and accurate acknowledgment letters, tax receipts, and other gift-related donor communications that support a strong donor experience.

Develop, maintain, and drive adoption of Development Operations documentation and standard processes, creating…