Superintendent, Operations Control Center

authority:

ta

department:

subways

division/unit:

service delivery/ rail control center

location:

midtown west, manhattan

hours:

deadline (if applicable)

11/17/2026

compensation:

$136,460 (grade f )

internal posting, mta employees only.

the operations control center ( o cc) is the operational heart of the new york city subway — the command hub that keeps millions of riders moving every day. As part of subways’ division of service delivery, the o cc oversees real-time train operations, coordinates emergency and incident response, and manages systemwide service adjustments across all subway lines.

this fast-paced, 24/7 environment is central to the safe and reliable movement of customers and plays a critical role in supporting maintenance, capital work, and service planning. Joining the o cc means stepping into one of the most essential and dynamic areas of nyc transit, where your work directly impacts the daily experience of 5.6 million riders.

we are seeking motivated professionals who thrive under pressure, value teamwork, and want to contribute to the mission of keeping new york city moving.

• safely l ead and coordinate response during emergencies, including directing planned and unplanned removal and restoration of third rail power system ‑ wide when required.
• manage daily operations within the operations control center ( o cc) to support safe, reliable, and on ‑ time subway performance.
• utilize advanced o cc technology and systems to monitor service and make informed operational decisions.
• follow established communication protocols and provide timely notifications to nyct divisions, departments, and external agencies during incidents and emergencies.
• oversee the safe and timely implementation, operation, and completion of all scheduled general orders, signal bulletins, and special operations.
• lead and coordinate decision making for the safety and wellbeing of our customers, including the timely developing of plans to get or keep customers and personnel out of harm ’ s way .
• coordinate the random/recheck drug testing program in compliance with nyct procedures.
• direct fan plant operations to support system ventilation and safety needs.
• conduct comprehensive investigations of incidents and prepare required reports and documentation.
• supervise, monitor, and evaluate the performance of o cc supervisory staff and provide coaching and direction as needed.

1) a baccalaureate degree from an accredited college with a major in transportation management, or a related field and a minimum of five (5) years’ experience of which two (2) years must have been in a managerial/supervisory capacity - or -

2) a satisfactory equivalent of education and experience.

• knowledge of service delivery/ rto policies and procedures for operating titles/equipment within the division.
• the ability to coordinate routine activities and emergency responses performed by the operations control center.
• comprehension of general signal arrangement prints, third rail power prints and emergency ventilation fan operations.
• knowledge of ats/cbtc, itrac, string line charts, general orders, service delivery diversion operations/strategies.
• excellent verbal and written communication skills.
• proficiency with computer software and applications.

based on evaluation of education, skills, experience, interview, and written assessment.

all selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

appointment may be at a comparable level to current level of selected candidate. (if necessary)

as an employee of mta nyc transit, you may be…