Operations Manager

• Health insurance
• Paid time off
• 401(k)

Are you an experienced Operations Manager, Service Manager, or Mechanical Operations Supervisor with a background in HVAC, plumbing, mechanical contracting, boiler services, or industrial field operations?

We are working with a highly respected, family-owned commercial mechanical and boiler services company with more than 80 years in business. Due to continued growth, they are seeking an experienced Operations Manager to oversee daily operations, coordinate field service activities, manage personnel and resources, and ensure work is completed safely, efficiently, and on schedule.

This is an excellent opportunity for a hands-on leader who understands the skilled trades, knows how to keep field operations running smoothly, and enjoys managing people, solving problems, and maintaining strong customer relationships.

• Health, dental, and vision insurance
• 401(k) with company match
• Defined Benefit Pension Plan
• Paid vacation, sick time, and holidays
• Ongoing training and professional development
• Stable, long-term employment with an established, family-owned company

• Oversee daily field service and office operations.
• Schedule and coordinate service calls, repairs, preventative maintenance, and mechanical projects.
• Manage technician scheduling, manpower allocation, materials, tools, and equipment.
• Monitor job progress, productivity, budgets, and project schedules.
• Oversee work orders, job costing, invoicing, and operational documentation.
• Communicate with commercial and industrial customers regarding service schedules, job progress, and operational issues.
• Troubleshoot scheduling, staffing, and field-related challenges to minimize delays and downtime.
• Coordinate purchasing of parts, materials, tools, and equipment.
• Oversee company fleet, vehicles, and facility operations.
• Ensure compliance with OSHA regulations, company safety policies, and applicable industry standards.
• Work closely with technicians, office personnel, vendors, customers, and company leadership.

• 5+ years of operations management, service management, or supervisory experience in mechanical contracting, HVAC, plumbing, boiler services, industrial maintenance, facilities management, or a related skilled-trades environment.
• Alternatively, strong plumbing or mechanical field experience combined with facilities/property management and personnel supervisory experience.
• Commercial boiler or mechanical contracting experience is a significant plus.
• Working knowledge of mechanical systems, HVAC equipment, boilers, plumbing, or related industrial equipment.
• Experience coordinating field technicians, service calls, maintenance work, or projects.
• Strong leadership, organizational, and problem-solving abilities.
• Excellent communication and customer service skills.
• Comfortable interacting with customers, technicians, vendors, and company leadership.
• Familiarity with scheduling, work order, and job management software.
• Proficiency with Microsoft Office.