Manager Tax Ops

Full-time

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a 100% in-office role based at our Rochester, NY or Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

The Manager, Tax Operations is responsible for leading a team within Tax Operations and ensuring the timely, accurate, and compliant execution of payroll tax services. This leader drives operational excellence through performance management, process improvement, workforce development, and issue resolution while supporting strategic initiatives established by Tax Operations leadership.

Reporting to the Senior Manager, Tax Operations, this position partners across Tax Filing, Tax Notices, Amendments, Tax Customer Care, Product, Compliance, Client Services, and other operational teams to improve service delivery, strengthen controls, and create a scalable operating environment.

The Manager serves as a key leader responsible for translating operational objectives into measurable results while fostering a culture of accountability, client focus, and continuous improvement.

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage the day-to-day operations of assigned Tax Operations functions, ensuring performance against service level expectations, quality standards, and compliance requirements.
• Partner with leadership to implement organizational priorities and operational initiatives.
• Foster a culture centered on accountability, collaboration, continuous learning, and client success.
• Lead, coach, mentor, and develop a team of leads and tax professionals.
• Monitor and analyze key operational metrics including productivity, quality, turnaround times, service levels, and client-impact indicators.
• Lead root cause analysis efforts for recurring defects, escalations, process failures, and client-impacting issues.
• Develop and implement corrective actions that improve quality, reduce risk, and enhance operational efficiency.
• Recommend and support automation, technology…