Retail Supervisor- Books & Bites

Our people are the lifeline of the organization. We are committed to continuously developing our employees in an environment of trust and integrity. We strive to cultivate a culture that produces inclusivity, passion, celebration of accomplishments and strong communication. As a teammate in our culinary and dining services, operations or administration teams, you will have the opportunity to utilize skills in the areas of exceptional customer service, team collaboration, adaptability and determination.

As one of our teammates, you not only have the opportunity to serve others and immerse yourself in the organization – you get paid to make a true difference!

We provide essential services that positively impact campus life and all who engage in our community, including students, faculty, staff, guests, and friends of the college.

Our pursuit of excellence will reinforce SUNY Geneseo's vision of being a distinctive, equity-centered, public honors college by providing quality services and supporting innovative and transformative experiences in an inclusive community.

We Value C
OMMUNITY

We Embrace ACCEPTANCE

We Pursue S
UCCESS

PURPOSE

Books & Bites is a food and retail marketplace on the campus of Suny Geneseo. The Retail Supervisor assists in the smooth operation of daily processes to provide high quality service to students, faculty and other customers. This position is responsible for all store/cafe processes, and ensures sanitation and safety practices are met in all areas of the location. This position has direct supervision of employees to ensure compliance and adherence to department policies and procedures.

This is a 10-month position with summers off. The schedule is subject to change based on business and operational needs. The anticipated schedule will be one of the following:

• Option 1: Monday–Thursday, 2:00 p.m.–10:30 p.m., and Friday, 8:30 a.m.–5:00 p.m.
• Option 2: Monday–Friday,12:00 p.m.–10:30 p.m.

Hours may be adjusted as necessary to meet business and operational needs.

• Oversight of Books & Bites to ensure high customer satisfaction in products and experience while driving company objectives
• Responsible for product selections, merchandising and placement
• Create product placement and organize space to utilize the space and increase sales.
• Partner with the marketing team to develop and implement strategies that increase awareness of Books & Bites, attract customers, and drive revenue
• Maintain monthly and annual sales targets
• Anticipate and mitigate customer service comments or concerns
• Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing sanitation and quality of products and service standards and procedures
• Assist in the oversight of all point-of-sale operations, including register management and reconciliation.
• Ensure an effective learning environment by coaching employees, orchestrating learning opportunities, and providing relevant, high-page feedback.
• Assist in interviewing and hiring of staff
• Manage employee performance by clearly defining job responsibilities and standards of performance, providing clear, thorough, and timely feedback
• Manage and delegate tasks to employees
• Monitor staff attendance, reviews and approves various requests and authorizes overtime and verification of timecards
• Oversee stock and inventory to ensure appropriate product levels and availability
• Communicate with other departments for Grab and Go product ordering and placement
• Responsible for daily register and safe reconciliation
• Responsible for costing out and pricing new items
• Other duties may be assigned to reach individual and organizational goals