Director of Facilities Operations

The Director of Facilities Operations is responsible for the day-to-day leadership, management, and customer delivery functions of the Facilities department across all College campuses. The Director translates departmental strategy into daily execution by establishing priorities, directing personnel and resources, managing service performance, and ensuring that Facilities responds effectively to the needs of students, faculty, staff, and College programs. The Director oversees capital projects and Facilities Master Plan implementation under the direction of the Executive Director.

The Director is responsible for Environmental, Health and Safety (EH&S) and regulatory compliance, emergency management, sustainability initiatives, labor relations, and implementation of departmental policies and procedures.

• Direct and oversee daily Facilities operations across all College locations, including maintenance, building systems, utilities, custodial services, grounds, landscaping, and seasonal operations.
• Lead Facilities personnel and operations, including staffing, performance management, training, cross-training, and labor relations.
• Oversee Facilities customer service and delivery, ensuring work requests, building needs, moves, events, setups, and other campus services are effectively coordinated and completed.
• Manage work-order and asset-management systems, preventive and predictive maintenance programs, service standards, and operational performance.
• Plan and manage Campus Let projects and support capital projects, the Facilities Master Plan, and the integration of completed projects into ongoing operations.
• Manage the Facilities operating budget, procurement, contracts, vendors, and expenditures.
• Ensure compliance with environmental health and safety, fire/life-safety, regulatory, and other applicable requirements, including inspections, corrective actions, and staff training.
• Direct Facilities response to emergencies, outages, severe weather, utility failures, and other incidents, and support College emergency management activities.
• Oversee shuttle bus operations and Facilities support for events, moves, furniture, logistics, space transitions, and other campus needs.
• Develop and implement Facilities policies, procedures, service standards, and performance expectations; monitor operational and customer service metrics and support campus sustainability initiatives.
• Serve as an ex officio member of the College Safety & Security Committee.

• Education Required:
  
  Associate's Degree with 10 years' experience; or a Bachelor's Degree with 8 years' of demonstrated experience in facilities operations. Experience
  
  Required:
  
  Demonstrated supervisory experience managing facilities, personnel and multiple operational functions. Valid New York State Driver's License.
• Preferred Knowledge, Skills, Abilities and Worker Characteristics:
  Bachelor's degree in Facilities Management, Engineering, Construction Management, Business Administration, or a related field with progressively responsible experience in facilities operations, or an equivalent combination of education and relevant experience. Knowledge and experience with skilled trades, building systems and maintenance, custodial and grounds operations, project coordination, labor relations, work-order/asset-management systems, and contractor management. Facilities management experience in a higher education environment.
  
  Ability to effectively establish and maintain working relationships with supervising personnel, co-workers, all college employees and the public. Must be able to travel between the College's two campuses and other sites. Comprehensive working knowledge of institutional facilities operations and maintenance. Experience managing multiple operational departments and unionized personnel. Knowledge of preventive/predictive maintenance and computerized maintenance management (CMMS) and asset-management systems.
  
  Project Management and/or Facilities Management certification. Experience managing small and medium-sized renovation, repair, and Campus Let projects. Experience with contractor, vendor, purchasing, and operational budget management. Working knowledge of workplace safety, building, fire/life-safety, accessibility, and environmental requirements. Strong customer service and service-delivery orientation. Ability to manage competing priorities and make timely decisions during operational emergencies. Strong…