Assistant Team Leader

The Assistant Store Manager (ASM) is a critical leader within the store, serving as the trusted partner and right hand to the Store Manager in driving operational excellence, team engagement, customer satisfaction, and business performance. The ASM helps bring the store's vision to life by leading day‑to‑day operations, coaching and developing team members, ensuring accountability, and supporting the achievement of sales, donation, productivity, and mission‑driven goals.

As a developing business leader, the ASM acts with an ownership mindset, helping to ensure the store operates efficiently, safely, and profitably while delivering an exceptional experience for customers, donors, employees, and community stakeholders. The ASM leads by example, builds leadership capability throughout the team, and serves as a role model for Goodwill's culture and values.

Through strong execution, collaboration, and people leadership, the Assistant Store Manager supports the long‑term success of the store by strengthening processes, developing talent, driving continuous improvement, and creating an environment where individuals and teams can thrive.

Values Alignment (BLUE) -The Assistant Store Manager is expected to model and integrate Goodwill's BLUE Values into every aspect of leadership and daily operations:

Be Trustworthy -Demonstrate integrity, accountability, reliability, and sound judgment while earning the trust of team members, customers, donors, and partners.

Live a Culture of Belonging -Foster a welcoming and respectful environment where every individual feels valued, supported, and empowered to contribute.

Unleash Potential -Coach, develop, and inspire team members to grow their skills, maximize performance, and achieve personal and professional success.

Embrace Collaboration -Build strong partnerships across the store, district, and organization to solve problems, share best practices, and achieve collective results.

By living these values every day, the Assistant Store Manager helps create a high‑performing, mission‑driven culture that advances Goodwill's impact, strengthens employee engagement, and supports exceptional operational and financial outcomes.

The Assistant Store Manager (ASM) is a critical leader within the store, serving as the trusted partner and right hand to the Store Manager in driving operational excellence, team engagement, customer satisfaction, and business performance. The ASM helps bring the store's vision to life by leading day‑to‑day operations, coaching and developing team members, ensuring accountability, and supporting the achievement of sales, donation, productivity, and mission‑driven goals.

As a developing business leader, the ASM acts with an ownership mindset, helping to ensure the store operates efficiently, safely, and profitably while delivering an exceptional experience for customers, donors, employees, and community stakeholders. The ASM leads by example, builds leadership capability throughout the team, and serves as a role model for Goodwill's culture and values.

Through strong execution, collaboration, and people leadership, the Assistant Store Manager supports the long‑term success of the store by strengthening processes, developing talent, driving continuous improvement, and creating an environment where individuals and teams can thrive.

The Assistant Store Manager serves as a leader, coach, and culture champion, ensuring team members are engaged, developed, and aligned with Goodwill's mission and BLUE Values.

• Recruit, onboard, train, coach, and develop team members.
• Conduct performance conversations and support corrective action processes.
• Build bench strength and succession plans for Team…