Vice President, Operations

PLUS+ by Publicis is Pepsi Co's dedicated global marketing and media operating model, bringing together the best talent, capabilities, technology, data, and expertise from across Publicis Groupe into one integrated team. Supporting iconic brands including Pepsi, Gatorade, Lay's, Doritos, Cheetos, Mountain Dew, and Quaker, PLUS+ is designed to accelerate growth, innovation, and transformation at scale.

This is a unique opportunity to join a team being built from the ground up and help shape the future of marketing for one of the world's most recognized consumer brands. Team members work alongside industry-leading experts across strategy, media, commerce, analytics, data, technology, and operations while contributing to a first-of-its-kind global model launch.

If you're energized by innovation, transformation, and the chance to make a visible impact on a global business, PLUS+ offers an opportunity unlike any other in the industry.

The Director, Operations is responsible for providing strategic and day-to-day operational leadership for the Pepsi Co Client Operations team. This role oversees the development, implementation, and continuous improvement of processes, systems, and best practices to drive operational efficiency, financial accuracy, and consistency. The Director, Operations partners closely with cross-functional teams and leadership to ensure operational excellence, support business objectives, and drive accountability throughout the organization.

• Lead the development, implementation, and ongoing optimization of operational processes supporting media planning, investment, and campaign activation.
• Drive standardization initiatives, establish consistent workflows, taxonomy, naming conventions, and system requirements across brands and teams.
• Maintain direct ownership of key Guideline Planning (GLP) processes, including system governance, data integrity, workflow enhancements, and operational troubleshooting.
• Establish and maintain quality assurance processes to ensure accuracy, consistency, and compliance across media plans, authorizations, and system inputs.
• Lead the development and maintenance of playbooks, templates, guidelines, and training materials to support consistent execution across teams.
• Ensure operational alignment between media planning inputs, investment execution, authorizations, and downstream financial reporting.
• Serve as an escalation point for complex operational issues, proactively identifying risks and implementing long‑term solutions.
• Partner with SVP, Operations and senior leadership to establish operational priorities, drive strategic initiatives, and support broader organizational objectives.
• Lead and support cross‑functional operational projects, establishing clear expectations, deliverables, timelines, and accountability across participating teams.
• Identify opportunities to improve broader operational effectiveness through workflow optimization, process improvements, and enhanced ways of working.
• Develop and maintain strong relationships with Clients and internal departments, fostering collaboration, communication, and alignment on organizational priorities.
• Provide operational guidance and support for internal reporting, time tracking, onboarding, and other team management processes.
• Partner with Finance, Planning, and Investment leadership to ensure accurate and consistent financial processes, financial compliance, budget management, forecasting, and reporting.
• Oversee and manage the draft billing process for various portfolio brands.
• Support SVP, Operations with Scope Tracking, Staff Plan Management, etc.
• Manage and develop direct reports through ongoing coaching, performance management, delegation, and professional…