Delivery Lead

The Delivery lead – Director of AI and Product Management is a leadership position in Pfizer’s U.S. Pfizer Patient Services (PPS) enterprise enablement organization. This roles partners closely with Business engagement leads to co-own value delivery for key business initiatives across – Patient services CRM, data and insights.

The director delivery lead will drive consensus across the business units and PPS functions to build a comprehensive technology execution plan including a capability roadmap along with the related investment plan. Director delivery lead will be accountable for end-to-end delivery of approved projects and ensuring the Pfizer development processes are followed. In partnership with solution vendor teams, this position will influence and help drive Strategic Vendor roadmaps to accelerate the inclusion of Pfizer business needs into future releases of the “off the shelf” solutions.

• Own planning, delivery and support for all projects, releases, and enhancements across patient support platforms (e.g., CRM, case management, digital engagement, data integration).
• Ensure solutions are delivered on time, within budget, and aligned with Pfizer’s governance and quality standards.
• Collaborate with operations team to drive excellence for day-to-day support, ensuring system stability, uptime, and strong performance for patient-facing operations.
• Ensure reduction in process, knowledge and tech debt across PSS platforms by maintaining process documentation, data flow diagrams and training SOPs.
• Author business cases to clearly outline overall technology strategy for the business functions and secure funding for initiatives with the highest business value.
• Demonstrate innovative thinking to identify unique business opportunities and solve complex business problems
• Lead a portfolio of projects spanning across multiple disease areas and teams

• Build trusted relationships with senior leaders across PSS and U.S. Commercial.
• Serve as a strategic advisor on technology capabilities that advance patient access, operational efficiency, and compliance.
• Partner with business stakeholders to prioritize the PSS technology portfolio and define the multi-year roadmap.

• Lead and develop a team of product owners, business system managers, and analysts.
• Foster a culture of accountability, innovation, and continuous improvement.
• Champion Pfizer’s Values and Behaviors across the team.

• Identify emerging technologies, automation opportunities, and process improvements that enhance patient experience and operational outcomes.
• Collaborate with digital partners to influence platform strategy, architecture, and vendor performance.

• Manage the PPS systems budget and ensure effective resource allocation.
• Partner with digital to deliver operational excellence, reporting, and risk management across the technology portfolio.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelor’s degree required; advanced degree preferred; degree in Information Management, Computer Science, Engineering or Technology Management preferred
• 8+ years of experience required with Bachelors; 7+ years of experience required with MS/MBA/MPH/master’s degree; 5+ years of experience required with PhD, PharmD or JD; relevant experience in related field and proven technical experience with emphasis on software development and…