Solutions Architect, Enterprise

Location: New York

The role Scale builds enterprise AI systems deployed into production. As a Solutions Architect, you lead technical execution for enterprise deals in your vertical from initial discovery through deal close, and remain involved post-sale to support account growth.

You own an assigned set of enterprise accounts. You conduct technical discovery, evaluate technical feasibility, build solution prototypes, and serve as the main technical point of contact for customer engineering and leadership teams.

You work alongside three primary partners: the Account Executive (commercial owner), the Project Manager (delivery owner), and the Tech Lead (engineering lead for implementation).What you will own Technical discovery and qualification. Lead technical discovery and complete the Technical Qualification Checklist, evaluating feasibility, data readiness, integration requirements, security/compliance, evaluation readiness, and stakeholder alignment. Provide clear go/no-go recommendations for prospective deals.

Evaluation and success criteria. Define performance metrics and evaluation criteria before proposal stage, including quality dimensions, baselines, evaluation datasets, and subject-matter expert access requirements.

Customer workshops. Lead executive technical workshops for target use cases. Prepare pre-read materials and build working prototypes or live demos to validate proposed technical architectures.

Statement of Work (SOW) input. Supply the technical input package for SOW creation (architectural approach, prototype findings, risks, dependencies, and assumptions) and review draft SOWs for technical accuracy.

Post-sale account engagement. Maintain long-term technical engagement with signed accounts, identify expansion opportunities for new use cases, and share delivery feedback with GTM teams.

Vertical technical assets. Develop reference architectures, demo environments, discovery templates, and evaluation frameworks for your assigned industry vertical.

What we are looking for Engineering background with customer-facing experience in solutions architecture, sales engineering, forward-deployed engineering, or technical consulting. Hands-on proficiency in Python or equivalent language.

Experience managing technical discovery and evaluation for enterprise sales cycles, including security reviews and technical qualification.

Practical knowledge of Generative AI and LLM architecture in production environments, including system design and reliability considerations.

Ability to design evaluation methodologies and metrics for complex technical requirements.

Effective communication skills across both technical staff and executive stakeholders.

Clear technical communication and problem-solving skills when addressing unknown requirements.

Ability to rapidly build proof-of-concept prototypes for customer requirements.

Domain expertise in financial services, healthcare/life sciences, or consumer verticals.

Nice to have

Experience with domain compliance requirements: model risk management and fair lending (FSI), HIPAA and clinical safety (HCLS), or high-volume quality measurement (Consumer).Background in forward-deployed engineering or shipping production ML systems.

Experience creating large-scale evaluation datasets alongside domain experts.

Experience building or scaling a solutions engineering practice or playbook.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training.

Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.

Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay…