Audio Visual Event Technology Manager

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Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well.

If you’re interested in creating inspiring moments of connection, consider joining our team.

Convene Hospitality Group is seeking an experienced and passionate AV Technology Manager to spearhead the opening and ongoing AV operations at Convene 555 Broadway, a vibrant new 32,000 sq. ft. event venue in the iconic SoHo neighborhood. This role will report to the property’s General Manager and provide a dotted line to our Regional AV Manager.

• Location:
  
  SoHo neighborhood, New York City, within the landmarked Scholastic Building.
• Size: 32,000 square feet.
• Capacity:
  Full venue buyout capacity of just over 450 guests.
• Spaces:
  Seven unique meeting and event spaces, including a main hall, breakout spaces, a boardroom, and galleries for networking and receptions.
• Key Amenities:
  White box space for branding, in‑house catering, in‑room AV technology supported by an on‑site team, and dedicated hospitality resources. Easy public transportation access.

The Technology Manager provides and manages all services used to deliver information technology to our customers and associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events. Technology Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists and help manage, train, and lead specialists in personal, technical, and career development.

The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.

• Provide ad‑hoc troubleshooting and assistance to customers of all technology competency levels.
• Manage and troubleshoot AV equipment, including audio, video, lighting, computer networking systems and hardware; both in‑house and client systems.
• Coordinate with clients in advance to pre‑program and ensure all technological requirements are seamlessly in place for their arrival.
• Provide consultative support to technology sales for client programs.
• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution meetings.
• Offer genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors.
• Attend planning and pre‑production meetings.
• Direct day‑to‑day floor operations of AV Specialists, including set‑up, strike, scheduling, and more.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations.
• Make personal contact and maintain positive relationships with clients, assisting with reasonable requests during programs.
• Collaborate with the sales and planning team to gain a comprehensive understanding of the client’s experience with Convene prior to the start of their meeting or event.
• Thoroughly prepare and deliver comprehensive sales quotes while employing revenue‑maximizing strategies in alignment with Convene’s standard operating procedures.
• Assist in any areas of daily operation.

• Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching.
• Participate in collaborative project efforts with both the technology team and other departments.
• Participate in employee appraisals.
• Mentor AV Specialists to provide a consistent level of customer service.
• Interview and hire prospective candidates for all positions in the department.
• Stay…