Account Manager, Customer Experience; Healthcare Services

Account Manager, Customer Experience (Healthcare Services)

Who We Are

At Amsive, we’re more than just a performance marketing agency; we’re a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don’t meet the industry standard;

we’re setting it. If you’re looking for a place where your work matters, a career path you can grow on your terms, and a team that’s as invested in your success as you are, Amsive is for you.

Hybrid Position – 2 days in office; located in the Flatiron District, New York, NY.

What we are looking for:

• Prior experience in Omnichannel Marketing.
• Targeting healthcare client‑facing experience and a marketing solutions background, primarily within the omnichannel marketing sector.
• Passion for online and offline marketing, strong problem‑solving, phenomenal attention to detail, and leadership qualities.
• Self‑motivated team player able to manage multiple projects and provide daily proactive communication to clients.

What you will be doing:

• Lead client‑facing interaction with agency day‑to‑day, own overall client satisfaction, and proactively drive the account to meet marketing goals.
• Partner with leading health insurance plans and health systems to develop and manage data‑driven marketing programs that drive member acquisition, engagement, and retention across channels.
• Build empathetic personal relationships with clients to understand their business objectives and ensure partnership satisfaction.
• Become proficient in company‑designated tools for project and account management.
• Create and proactively manage internal timelines for projects and programs through proactive communication.
• Log all resource hours into Amsive designated project management tool (Asana) daily.
• Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to guide client conversation and ensure clarity and productivity.
• Oversee implementation, delivery, and execution of program promises.
• Facilitate and manage the invoicing process.
• Maintain and/or improve account profitability through effective scope management.
• Collaborate and oversee agency standards on key marketing service deliverables (Power Points, POVs, analytics reports from Excel to dashboards).
• Proactively identify new business opportunities with existing clients under management, working with Account Director, CX Lead, and Sales to effectively bring them to closure.
• Understand client business needs and objectives; develop cross‑channel insights and recommendations to solve larger business problems and improve key performance metrics.
• Work collaboratively with other team members to develop audience, creative, and channel testing ideas.
• Be curious, with a thirst for learning more about data‑centric marketing.

Who you are:

• 2–4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and other paid media channels (CTV, Linear TV).
• 2+ years of experience in an agency environment and proven success in managing client relationships.
• Experience compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations).
• Must have experience overseeing implementation or managing and executing omnichannel marketing campaigns as the main client point of contact.
• Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast‑paced environment.
• Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members.
• Strong grasp and demonstrated application of marketing and communication principles.
• Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel.
• Demonstrated excellence in building and maintaining profitable…