Account Supervisor, Loyalty Program Strategy

Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future‑proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever‑changing landscape and the need for fluid thinking is just part of our problem‑solving nature.

Which means we’re untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, and the Publicis Commerce Exchange.

A Loyalty Program Strategist/Account Supervisor supports the management and execution of a company's customer loyalty program by coordinating campaigns, managing program operations, analyzing data, resolving customer inquiries, and collaborating with internal teams to enhance customer retention and engagement. Key responsibilities include managing daily program activities, assisting with campaign setup, and reporting on key performance indicators (KPIs) to drive program success.

• Program Operations:
  Assist in the day-to-day management of the loyalty program, including setting up and troubleshooting campaigns.
• Campaign Coordination:
  Help develop and execute targeted loyalty campaigns and promotions to increase member engagement and retention.
• Data Analysis:
  Analyze loyalty program data to identify trends, opportunities for improvement, and key performance indicators (KPIs).
• Customer Engagement:
  Respond to member inquiries and issues, ensuring a positive customer experience.
• Cross‑Functional
  
  Collaboration:
  
  Work with marketing, sales, customer service, and other teams to ensure alignment and consistent delivery of loyalty initiatives.
• Program Improvement:
  Recommend and implement program enhancements based on customer feedback, performance data, and competitive analysis.
• Reporting:
  Monitor and report on the performance of the loyalty program to stakeholders.

• Education:
  
  A bachelor’s degree in marketing, Business Administration, or a related field.
• Experience:
  
  Prior experience in customer loyalty, CRM, or related marketing roles is beneficial.
• Technical
  
  Skills:
  
  Familiarity with Asana, Tableau, Excel, CRM platforms and loyalty program software is often a plus.
• Customer Service:
  Strong customer service and relationship-building abilities are essential for fostering loyalty and satisfaction.
• Organizational
  
  Skills:
  
  Excellent organizational, planning, and communication skills are needed to manage multiple tasks and collaborate effectively.
• Analytical
  
  Skills:
  
  The ability to analyze data and identify actionable insights is important for program optimization.

This role will be hybrid and will be required to go to the client office in Basking Ridge, NJ at least once a week.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best‑in‑class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging…