Account Supervisor

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Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Who We Are Looking For

VML is seeking an Account Supervisor for one of our technology clients to lead the day-to-day operations of agency projects in the social and creative space, developing and maintaining strong client relationships at a supervisory level. The Account Supervisor owns the responsibility of the growth and development of the client business. They will lead projects from beginning to end while fostering relationships directly with clients and the agency team.

What You'll Do

• Client | Oversee day-to-day agency performance and agency/client relationship. Collaborate with creative teams to help craft growth strategies, concepts and business development blueprints for client value. Anticipate client needs and demands, delivering added value to the client wherever possible. Provide clear instruction as to the goals and objectives through any campaign or creative endeavor with specific guidance and performance measures.
• Team | Develop and grow client relationships across key stakeholders. Lead a collaborative effort to create unified services, communications, marketing materials and value to the client. Leads updates and maintenance of various live trackers, status documents, and internal/client-facing processes. Spearhead QC process for all creative outputs to ensure product messaging and brand  accurate and aligned with social strategy before client review.
  
  Manage creative delivery to client for feedback/approvals, communicates/interprets client feedback to creative/strategy teams for adjustments. Partner with PM team & client stakeholders to request calendar date holds and traffic social content to SEA for publishing. Co-lead communications amongst inter-agency teams (Village - influencer reposts / PCG - Paid Boosting), etc
• Process | Ensure agency work follows digital marketing best practices. Accountable for on-time, on-budget completion of all group projects and the reporting of budget status to clients. Gather/organize marketing resources/materials needed for creative brief development.

• 3-4+ years of account management experience. Experience leading marketing strategy for client social required. Technology category experience is a plus.
• Strong experience in digital and performance marketing a plus paid search, social, display, programmatic, SEO, content, UX, etc.
• Ability to lead and communicate effectively…