Manager, Client Strategy

Location: New York

Join Shop My – Powering the Future of Digital Marketing Shop My  is transforming e-commerce by building the infrastructure for human-led curation  help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

Shop My recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At Shop My, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the role…We’re hiring a Manager, Client Strategy to join our Success team and lead the strategic management of a portfolio of top-tier brands. In this highly client-facing role, you’ll serve as a trusted partner to marketing executives—many in the luxury fashion and beauty space—working to retain and grow their business through data-backed affiliate and creator strategies. You’ll also collaborate cross-functionally to deliver exceptional client experiences and help scale Shop My’s brand success model.

Your Impact to

The Role:

Serve as a strategic advisor and relationship owner for high-profile brand accounts

Partner with Sales to align on goals and unlock upsell opportunities

Deliver data-driven insights and strategic recommendations that lead to client growth

Proactively identify and solve day-to-day business challenges across your portfolio

Elevate conversations with brand stakeholders to maximize value and investment in Shop My Escalate  meaningful product feedback to influence product development

Represent the voice of the client internally and ensure an exceptional experience across touchpoints

You Are Energized By:

Building lasting relationships with leading brands in fashion, beauty, and lifestyle

Acting as a key driver of business growth through data, creativity, and strategic thinking

Working cross-functionally in a fast-paced environment where you can make an immediate impact

Leading clients through affiliate and creator strategies that perform

Taking initiative and ownership in solving challenges and exceeding expectations

What We Are Looking For :5+ years of experience in a highly client-facing, strategic role within an agency, marketing organization, media company, SaaS company, or similar environment

Experience supporting high-profile or luxury brands

Performance fluency - you can read the data, diagnose what's driving results, and recommend clear next stepsA track record leading client conversations on growth, performance, testing, and budget, and turning them into retention and expansion

Strong communicator who can make complex performance insights land with senior stakeholders

Comfortable with ambiguity and fast-paced environments

Bachelor’s Degree

Bonus Points:

SaaS Customer Success experience

Experience at a remote startupNYC-based is a plus, but not required

Deep understanding of affiliate marketing and the creator economy

Familiarity with Salesforce In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range $110,000—$130,000…