Chief Communications Officer

* The proposed salary will be commensurate with the selected candidate's experience and preferred skills.

The New York City Taxi & Limousine Commission (TLC) oversees a transportation ecosystem that moves nearly one million riders every single day, which is the equivalent of the entire transit system of a medium sized city. The New York City Taxi & Limousine Commission (TLC) is the agency responsible for regulating New York City's taxicab and for-hire vehicle industry. With 180,000 licensed drivers and the iconic yellow taxi at the heart of our city’s identity, TLC is entering a new era of dignity, accountability, and collaboration across the for-hire vehicle sector.

TLC continues to be on the front lines of a rapidly changing mobility landscape and our innovative efforts—whether requiring minimum pay for app drivers, ensuring wheelchair accessible service, making our licensed fleet more environmentally sustainable, working to eliminate traffic fatalities, or preventing discriminatory service—often serve as a model for other cities.

• Serve as TLC’s primary spokesperson and on-the-record Communications Director, including for media interviews, press events, and public-facing communications.
• Manage proactive and reactive media relations, including media campaigns, in coordination with the Mayor’s Press Office, including crisis communications and rapid response, message development, and reputation management.
• Build and maintain strong relationships with traditional, community, ethnic, labor, transportation, policy, and non-traditional media.
• Serve as the Commissioner’s top communications advisor providing support on media strategy and build a positive brand identity for the agency.
• Lead and mentor a small collaborative communications team that punches above its weight and works closely with the Commissioner’s Office and with the Policy, Operations, and Community Affairs teams.
• Build and oversee an agency-wide internal communications strategy in collaboration with Human Resources.
• Oversee TLC’s digital platforms including social media, newsletters, web content, and other public-facing channels, ensuring they are engaging, accessible, accurate, and aligned with agency values.
• Create storytelling campaigns that highlight TLC’s work, including driver and passenger experiences, behind-the-scenes operations, and policy wins.
• Identify and develop proactive communications opportunities that elevate TLC’s public-facing initiatives and presence at events and community forums, including Commissioner facing events.
• Oversee agency press events with TLC staff and the Mayor’s Press Office.
• Support the Commissioner and senior leadership with speeches, talking points, and strategic messaging as needed.
• Ensure all communications are culturally competent, multilingual, accessible, and consistent with the agency’s tone and vision, including public hearings, town halls, TLC reports.
• Foster a creative, collegial, and fun communications culture that encourages experimentation, and bold ideas.

• This position requires regular travel throughout NYC’s five boroughs.
• This position also requires flexibility to work outside of regular business hours and may require availability during evenings and weekends, seven days a week, based on operational needs.

Work Location:

New York, NY

PRESS SECRETARY (TLC) - 95786

• Minimum 5-10 years of experience in strategic communications, public affairs, government, advocacy, or related fields.
• Experience managing a team of communications professionals with diverse portfolios.
• A track record of serving as an on the record spokesperson or senior communications lead with experience in reputation management.
• Excellent written and verbal…