Director, Internal & Executive Communications, North America

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including:
Estée Lauder, Aramis, Clinique, Lab Series, Origins, M
· A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

The Director, Internal & Executive Communications, North America will drive an integrated, forward-thinking internal communications strategy across the region, supporting business priorities and strengthening the company’s reputation amongst our most important audience: our team. The role will translate business priorities into clear and credible internal communications; amplify the Company's transformation and growth agenda; strengthen executive visibility; and enhance employee engagement.

This role demands a sophisticated communicator who understands how to reach, engage, and inspire a diverse workforce. The role will build modern, channel-appropriate strategies that ensure employees feel informed, connected, and part of a larger mission.

• In collaboration with the region VP, develop and execute an internal communications strategy that ensures employees are informed, inspired and connected to ELC's mission, values and direction
• Lead internal communications that cover the full internal channel mix including leadership messaging, live events, digital communications (email, intranet, digital screens, etc.), and emerging platforms
• Stay ahead of how employees consume information; bring a modern, platform-aware mindset to the selection and use of communication tools, formats, and cadences
• Partner cross-functionally with HR, Legal, IR and other regional and global Communications counterparts to ensure message alignment, consistency, and discipline across the enterprise
• Design and lead integrated initiatives that promote business priorities, strengthen culture, enhance retention and celebrate contributions, in partnership with regional business leaders, HR, &E, Global Corporate Citizenship and Sustainability, Breast Cancer Campaign, regional ERGs, etc

• Strengthen executive visibility of the region’s extended leadership group, through authentic communication initiatives, across all channels
• Lead effective cascades of global, regional and functional messages, equipping the region’s leaders with usable and timely communications materials and support
• Prepare executives for employee engagements and internal events. Develop executive presentations, speeches, talking points, town hall messaging, video scripts, etc

• Develop clear, insight-led narratives on key regional announcements and programs. Ideate event topics, curate content, shape the internal dialogue
• Successfully parse business performance, industry and consumer data to support key narratives, in partnership with the region’s Dir, External Corporate Comms

• Guide internal communication efforts during organizational change or sensitive people-related matters, ensuring clarity, transparency, and trust across all audiences
• Own the internal commmunications component during people-related crisis scenarios including safety incidents, workforce matters, or sensitive events
• Coordinate closely with External Comms, Legal, and HR to…