Social Media Manager

Levels is one of the fastest-growing sports nutrition brands in America.

We make premium protein powders without the gimmicks, hype, or shortcuts that dominate the category. Our products are sold through direct-to-consumer, Amazon, Costco, Walmart, Target, and a growing network of retailers across North America.

Social is a major part of how consumers discover, experience, and interact with Levels. As our audience and creator ecosystem continue to grow, we're looking for a Social Manager to own the day-to-day operation of our social channels and help us build a faster, more responsive, culturally relevant social presence.

The Social Manager is the day-to-day operator of Levels' organic social presence.

This is not a role for someone who simply schedules posts and maintains a content calendar.

We're looking for someone who lives on social
, understands how brands earn attention and participate in culture, and can independently manage the constant flow of publishing, community conversations, DMs, creator interactions, trends, opportunities, and operational details required to run a modern consumer brand's social presence.

You'll own the operational layer of social—from maintaining the calendar and publishing content to community management, social listening, creator communication, and coordination—while also contributing ideas for content, trends, formats, and conversations Levels should participate in.

You'll work closely with Brand, Creative, Content, Influencer Marketing, Performance Marketing, Ecommerce, and Customer Experience to ensure Levels shows up consistently, intelligently, and authentically across social.

This is a hands-on, execution-oriented role for someone who can manage a high volume of activity without letting things fall through the cracks.

Own the day-to-day operation of the Levels social calendar.

• Maintain and manage the organic social calendar across key platforms.
• Coordinate content, assets, copy, approvals, timing, and publishing requirements.
• Schedule and publish content across Instagram, Tik Tok, You Tube, and other relevant or emerging platforms.
• Ensure posts are accurate, on brand, properly formatted, and published on schedule.
• Coordinate with Brand, Creative, Content, Influencer, and other teams to keep upcoming content organized and ready to launch.
• Identify gaps in the calendar and proactively surface opportunities for additional content.

Own how Levels interacts with its social community every day.

• Monitor and respond to comments across organic social channels.
• Proactively engage with relevant creators, consumers, brands, communities, and conversations.
• Develop meaningful interactions rather than relying on generic brand responses.
• Exercise strong judgment around brand voice, tone, humor, cultural conversations, and customer interactions.
• Identify conversations where Levels should participate—and recognize when the brand should stay out.
• Escalate sensitive customer, product, or brand issues appropriately.

Own the Levels social inbox.

• Monitor and respond to incoming social DMs.
• Manage a high volume of conversations while maintaining responsiveness and quality.
• Route customer service, product, wholesale, creator, partnership, and other inquiries to the appropriate teams.
• Track important conversations and follow-ups through resolution.
• Identify recurring questions and opportunities that should be surfaced to the broader organization.

Help ensure consumers receive the same high-quality brand experience when interacting with Levels advertising.

• Monitor comments and questions across paid social campaigns.
• Respond appropriately to product questions, customer comments,…