Manager, CRM​/Lifecycle Marketing

The Daily Mail reaches more than one billion people globally every month and is renowned for agenda-setting exclusives, breaking news, incisive commentary, and in-depth investigations.

Our distinctive editorial mix spans news, showbiz, royals, lifestyle, health, sport, money, and more.

With more than 300,000 digital subscribers across the UK, US, Australia, and beyond, and a social media following of more than 150 million, Daily Mail is one of the world's most influential digital news organizations. Our platforms generate more than six billion video views each month across Facebook, Tik Tok, Instagram, You Tube, Snapchat, and other channels.

We are hiring a Manager, CRM/Lifecycle Marketing to lead day-to-day CRM and marketing activation for Daily Mail+ in the US. Reporting to the Director of Subscription Growth, US, you will translate centrally developed lifecycle strategy and segmentation into relevant, compliant campaigns for the US audience, while supporting acquisition activation when additional capacity is needed.

This is a hands‑on execution role for a marketer who combines strong campaign-management skills with sound judgment about the US market. You will work closely with the CRM and Customer Intelligence teams in London, the US Acquisition team, Legal, and other partners to turn strategy into effective customer communications across email and emerging channels.

Own US CRM Campaign Execution-

• Plan and execute CRM campaigns for the US subscriber base, including send planning, content development and adaptation, audience coordination, timing, and channel selection.
• Manage email as the primary CRM channel today and support the introduction of push, in-app, and other channels for the US audience.
• Maintain an accurate campaign calendar and coordinate dependencies so activity launches on time and to a consistently high standard.

Adapt Activation for the US Market-

• Translate centrally developed lifecycle strategy, segmentation, and campaigns into activity that reflects US audience needs, seasonality, tone, and market context.
• Serve as the primary connection point to London on what is working, what is not, and what the US market needs.
• Support the US Acquisition team with activation execution when dedicated capacity is needed, aligning priorities with the Director of Subscription Growth.

Embed Compliance from the Start-

• Own the day-to-day relationship with Legal on US data-protection, consent, and marketing-permission requirements, including CAN-SPAM, TCPA, and CCPA/CPRA.
• Build compliance requirements into campaign planning and execution rather than treating them as a final-stage review.
• Maintain clear processes and documentation to support compliant, consistent activation across channels.

Improve Performance through Insight and Testing-

• Monitor CRM engagement, retention, churn, and acquisition-activation results and use performance data to improve future activity.
• Partner with CRM, Customer Intelligence, and Analytics teams to evaluate campaign performance and identify actionable audience insights.
• Develop a practical testing cadence across content, timing, segmentation, offers, and channels, and apply learnings across the US program.

• At least four years of experience in CRM, lifecycle marketing, marketing activation, or a closely related discipline.
• Hands-on experience building and executing customer campaigns, preferably across email and at least one additional owned channel.
• Experience adapting centralized or global marketing strategies for a local market.
• Working knowledge of US marketing-compliance requirements, including CAN-SPAM, TCPA, and CCPA/CPRA.
• Strong project-management skills and the ability to manage multiple campaigns, stakeholders, and…