Public Relations Manager

Founded in 2017 and headquartered in London, Hungry Panda connects overseas communities with authentic Chinese and Asian food through its delivery platform. We work with merchants and delivery partners to make familiar flavors more accessible and support local businesses.

Satisfy Your Chinese Taste. We bring people closer to the food they love and the communities they call home.

Connect merchants and consumers through technology and delivery services, creating opportunities across the overseas Chinese food ecosystem.

We are food lovers who value initiative, collaboration and practical results. We welcome people who take ownership, communicate openly and turn ideas into action.

We are looking for an experienced, hands-on Public Relations Manager to strengthen U.S. government and stakeholder relationships and protect Hungry Panda’s reputation across media, social platforms and online communities. You will independently lead sensitive issue responses, advise leadership and personally execute communications across English- and Chinese-language channels. This role combines government relations, crisis communications, media relations and proactive reputation building, with clear ownership from early risk assessment through resolution.

• Government relations and public affairs:
  Build and maintain credible relationships with relevant U.S. government offices, regulators, industry associations, chambers of commerce and community organizations. Track policy and public affairs issues affecting delivery platforms and prepare briefings, meetings and responses with leadership and Legal.
  政府关系与公共事务：建立并维护与美国相关政府部门、监管机构、行业协会、商会及社区组织的可信关系；跟踪影响外卖平台的政策与公共事务议题，与管理层及法务协同准备沟通材料、组织会面并回应问询。
• Crisis communications and issues management:
  Independently lead responses to negative coverage, allegations, viral complaints, service or safety incidents and other reputational risks. Verify facts, assess severity, recommend response timing and channels, prepare action plans and personally drive execution, escalation and follow-up.
  危机公关与敏感议题管理：独立主导负面报道、争议指控、投诉扩散、服务或安全事件及其他声誉风险的应对；核实事实、判断风险等级、确定回应时机与渠道、制定行动方案，并亲自推动执行、升级汇报和后续跟进。
• Cross-platform social listening and online reputation:
  Own monitoring and response coordination across major English- and Chinese-language channels, including Instagram, Tik Tok, Facebook, X, You Tube, Linked In, Reddit, Xiaohongshu / RED, WeChat, Weibo and Douyin, as relevant to U.S. audiences. Include community forums, Google and Yelp reviews, app store ratings and digital news. Map cross-platform spread, identify influential voices and prioritize risks by credibility, reach and business impact.
  全平台舆情监测与网络声誉：负责主要中英文渠道的监测与回应协调，包括Instagram、Tik Tok、Facebook、X、You Tube、Linked In、Reddit、小红书、微信、微博及抖音，并根据美国市场受众确定优先级；同时覆盖社区论坛、Google与Yelp评论、应用商店评价和网络新闻。分析跨平台传播路径、识别关键影响者，并依据内容可信度、传播范围及业务影响判断风险。
• Hands-on response and bilingual writing:
  Personally draft statements, press materials, media Q&As, executive talking points, social responses and stakeholder updates in English and…