Vice President, Client Management

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.

Through our platform Captiv8, the industry’s #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.

Our work powers award-winning campaigns across Meta, Snap, Tik Tok, You Tube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.

At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.

Ready to join us?

The Vice President, Client Management is a leader responsible for driving client strategy and operational rigor, and helps to identify growth opportunities across Influential’s Publicis Groupe portfolio. This role oversees the Client Management function for specific clients, ensuring best-in-class creator-led branded content strategy and delivery while strengthening agency partnerships, and managing a team. This role is accountable for client-level retention, revenue, and margin outcomes, while serving as the day-to-day owner of client agency lead relationships and client operating cadence.

The VP reports to the Influential SVP, Client Management lead for their respective agency. Success in this role requires exceptional leadership, strong organizational navigation skills, and a client-first mindset rooted in Influential’s VBS model and ways of working. The VP must operate with clear commercial and operational ownership, including decision-making authority tied to scope, staffing, and margin governance.

• Develop and execute strategic vision for assigned client(s).

• Proactively identify and integrate emerging creator led marketing to enhance value propositions for agency partners.

• Partner with cross-functional leadership to define and refine go-to-market strategies that validate creator marketing, contributing to revenue goals.

• Lead thought leadership initiatives that reinforce our positioning as a strategic partner.

• Sserve as point of contact for assigned key client stakeholders, fostering trusted, long-term partnerships.

• Maintain deep knowledge of agency clients and teams across respective assigned agencies.

• Lead day to day operational teams grounded in service and support of campaign activations.

• Manage and resolve client escalations, when necessary raising to the SVP, Client Management lead as appropriate and serving as the escalation final owner for the portfolio prior to SVP review (except in cases requiring immediate SVP/CCO involvement).

• Own the client communications strategy and operating cadence for the portfolio, including weekly status/WIP expectations and executive-level Q  planning and delivery.

• Deliver revenue target goals for assigned clients.

• Own growth for assigned portfolio by identifying, shaping, and advancing optimization opportunities (e.g., optimization-led expansions, new capabilities) in partnership with SVP, Client Management.

• Collaborate with Influential’s Operations, Investment, and Finance teams to monitor client revenue targets, profitability and ensure financially sound engagements.

• Responsible for flawless execution that delivers on the promise of increasing a client’s business through the lens of creator marketing.