Partner Success Manager

Location: New York

# Partner Success Manager impact.com Hybrid
· New York Posted 9 days ago Apply on impact.com Applications are handled entirely by the employer. Source:  careers
· Greenhouse.covering affiliate, programmatic, creator / influencer.## At a glance

Publisher Affiliate Programmatic Creator  / influencer

Cashback & coupon

Content impact.com Programmatic Shopify Influencer Creator Coupon Attribution ## What you'd own
* Lead end-to-end onboarding of new publishers onto Spot, managing technical setup, integration validation, and initial campaign activation
* Manage onboarding tasks, tickets, and timelines, liaising with the development team on any custom integration requirements
* Collaborate with brand-side teams to ensure relevant, active CPC campaigns are matched to appropriate publisher inventory
* Develop and present regular performance reviews to publishers, translating data into clear commercial recommendations
* Collaborate with the wider Publisher Success team on cross-product opportunities, including Trackonomics and Pressboard, where publishers would benefit from a broader  relationship## What they ask for
* Work closely with other Publisher Success Managers to provide publishers with a seamless onboarding and aftercare experience.
* Troubleshoot and resolve publisher issues promptly, escalating to technical teams where required and managing resolution timelines
* Working knowledge of ad technology fundamentals: CPC/CPM models, contextual targeting, fill rates, ad serving, and inventory quality
* Ability to hold confident conversations with publisher ad operations and programmatic teams about how Spot sits alongside display and programmatic revenue
* Understanding of how contextual commerce ads differ from traditional programmatic display — particularly the zero-publisher-resource operating model of Spot
* 3+ years of customer success, account management, or partner success experience, ideally in affiliate marketing, ad technology, or digital media## About the role About  is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates,  empowers brands to drive trusted, performance-based growth through authentic relationships.

Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust,  helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on  to power more than 225,000 partnerships that deliver measurable business results.

Your Role at  a Partner Success Manager for Spot Commerce Media, you will be the primary point of contact for a portfolio of publishers activating Spot, 's contextual commerce ad unit. Spot dynamically serves product ads inline with editorial content.

You will own publisher onboarding and technical activation, performance optimisation and scaling revenue. You will work closely with brand-side colleagues to ensure Spot campaigns are matched to the right publisher inventory, and you will serve as an informed advocate for publishers navigating the evolving commerce media landscape.

The right candidate understands both sides of the transaction, the affiliate and commerce content world publishers operate in, and the programmatic and ad technology environment that Spot sits within. You are confident talking about CPC models, contextual targeting, and inventory quality in the…