Director, Marketing Technology and Transformation

Location: New York

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Early Warning follows a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose The Director of Marketing Technology and Transformation is a member of the Marketing Operations team, whose mission is to enable our people to do the best work of their lives. This role leads improvement in how Marketing works and in the technology that supports Early Warning’s portfolio of brands, including Zelle, Paze, and Certos.

This role owns Marketing’s technology roadmap and leads work to simplify processes, automate repetitive work, and use AI responsibly. The Director works across Marketing and with Technology, Data, Legal, Risk, Compliance, and other teams to identify the most important problems to solve, recommend the right approach, and move solutions from idea through implementation and adoption.

As a hands-on transformation leader, the Director will identify opportunities for Marketing to operate faster and safely while increasing impact. This leader will take a network-first approach, creating shared processes, platforms, automations, and responsibly deployed AI capabilities that improve delivery across Marketing and advance our ambition to become an AI-native company.

The Director is responsible for making sure Marketing’s technology investments work together, solve clear business needs, and can support multiple brands where appropriate. This includes recommending when to improve an existing tool, integrate systems, build a new capability, buy technology, retire tools that are no longer delivering enough value, or use AI to increase Marketing’s bandwidth faster than headcount.

Essential Functions Marketing Technology Strategy and Roadmap Own and maintain Marketing’s multi-year Mar Tech technology roadmap across Zelle, Paze, Certos, and shared Marketing functions

Set clear priorities for technology improvements with a network-first approach, based on business need, expected value, cost, risk, ease of use, and ability to support Marketing priorities

Recommend when Marketing should improve an existing tool, integrate systems, build a capability, purchase new technology, or retire a tool Develop business cases and funding recommendations for major technology investments and present recommendations and tradeoffs to senior leaders

Work with Technology, Data and Sales Operations to deliver the platforms and solutions needed for Marketing's CRM, brand health and campaign attribution initiatives

Process Improvement and Transformation Lead efforts to improve the Marketing processes that have the greatest impact on speed, capacity, quality, cost, or risk

Map important processes from beginning to end to understand to identify friction points and redesign processes using automation, AI, reusable components, and self-service capabilities

Establish reusable processes, standards, platforms, and self-service capabilities across brands while preserving legitimate business, regulatory, and customer requirements

Define transformation success measures and track adoption, capacity creation, cycle-time improvement, cost savings, risk reduction, and other business outcomes Reengineer how Marketing works, inclusive of AI Identify,…