Associate, Global Donation Operations

Location: New York

Associate, Global Donation Operations page is loaded## Associate, Global Donation Operations remote type:
Hybrid locations:
New York, NY HQ USAtime type:
Full time posted on:
Posted Todayjob requisition :
JRThe International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
** Background:
** The External Relations (ER) department was created in February 2020 and is comprised of 3 main but complementary functional areas:
Private Fundraising, Communications and Advocacy. The ER department is at the beginning stages of creating a new radical and ambitious strategy that will enhance IRC’s ability to ‘punch above its weight’ in private income, advocacy and brand awareness. The main objective of the department is to enable this organization of more than 12,000 staff to have the resources needed to continue serving 18 million people worldwide in places affected by war and disaster, shape the humanitarian sector by influencing key policies and reforms and build and grow IRC’s reputation.
** Job Overview:
** The Associate, Global Donation Operations is primarily responsible for timely and efficient processing of donations; creating and maintaining accurate donation records; importing/exporting donation data; upholding donation data integrity through quality controls; and maintaining department protocols. The ideal candidate will be flexible and remain open to evolving responsibilities and expectations as our systems, and the teams we support, grow and evolve.
** Major Responsibilities:
*** Batch, scan, process, and deposit daily donations (checks, credit cards, etc.);
* Create and update donation records;
* Review daily/weekly quality control reports and develop new reports as needed;
* Perform data hygiene tasks on a daily basis;
* Complete incoming department cases;
* Carry out data imports and exports from our various donation platforms;
* Work with our caging vendor to ensure smooth entry and processing of donations;
* Collaborate with our Supporter Care team to update matching and sustainer gifts per donor requests;
* Fulfill refund and chargeback requests as they are received;
* Maintain up-to-date knowledge of advancements in current and new technologies;
* Build reports to support overall fundraising objectives;
* Participate in special projects as needed
** Key Working Relationships:
**** Position

Reports to:

** Senior Manager, US Gift Processing  
** Position directly supervises:
** N/A
** Other key internal and/or external contacts:
***** Internal:
*** Colleagues in IRC Finance and fundraising departments; colleagues working in the areas of digital technology and global fundraising across External Relations
*** External:
*** Coordinate with third party mail processing vendor regularly, and other key Data & Analytics vendors
** Impact of work:
** Accurate donor and gift records are the cornerstone for reporting and forecasting and facilitates a better donor experience. This in turn supports the IRC’s ability to cultivate, solicit, and thank our donors.

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* Job Requirements:

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* Work Experience:

**** Minimum: 2 years of clerical/admin support positions.
* Preferred: 2 years of work experience preferably in a fundraising, development operations, advancement services or customer service or related field, particularly in a non-profit environment.
*** Demonstrated Skills and

Competencies:

**** Excellent computer skills: facility with MS Word, Excel, and email/internet software.
* Excellent oral and written communication and interpersonal…