Manager, Mid-level Giving

International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non‑governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions of people worldwide for a better future.

This job posting was opened on June 12, 2025. Please note that we will be prioritizing candidates who are current IRC (and recently employed by IRC) staff before other applicants. If necessary, we will extend the opportunity to external candidates.

* Cover letters highly preferred.

The IRC’s External Relations team comprises colleagues and teams delivering marketing, fundraising, brand stewardship and communications to support this work. As part of External Relations, the Mass Markets USA (MMUSA) program is responsible for raising $70+ million in unrestricted revenue annually in the U.S. market and plays a meaningful strategic role in the creation of the IRC’s brand, awareness and support for its advocacy goals.

The Manager, Mid-Level Giving provides hands‑on support for the execution and day‑to‑day operations of the Mid-Level Giving program, which engages donors contributing between $1,000 and $19,999 annually. This role blends donor services, campaign coordination, project management, and audience experience delivery.

Reporting to the Senior Officer of Mid-Level Giving, the Manager helps maintain a donor‑first experience across all channels—managing donor communications, supporting acknowledgments and stewardship, and coordinating execution of mail, email, telemarketing, SMS, and paid media touchpoints.

This is an ideal opportunity for a strong organizer and communicator with a donor‑centric mindset, campaign coordination experience, and the ability to manage many moving parts in a fast‑paced, mission‑driven environment.

• Provide premium concierge service and support to donors by responding in a timely manner to incoming calls, correspondence, and other inquiries.
• Ensure all information gathered on donors and prospects is accurately entered into the donor database.
• Research and resolve donor issues within the identified time frames; continually monitor status of issues related to donors, and communicate status to donors and related stakeholders, in accordance with established guidelines.
• Recommend improvements to enhance workflow procedure and to create greater efficiencies.
• Cultivate and build relationships with donors in a portfolio by proactively managing the relationships and providing accurate organizational and program information.
• Assist with project and vendor coordination for the donor concierge program and insight panel, and traffic resources and content.
• Identify and elevate high‑value opportunities or issues to the Mid‑level team or Supporter Care as appropriate.

• Coordinate direct marketing campaigns across channels (mail, email, telemarketing, SMS, paid media), providing support for meeting scheduling, copy and art trafficking, landing pages, and vendor interaction.
• Coordinate acknowledgments, receipts, and thank‑you efforts to ensure a consistent donor journey.

• Track project progress and timelines using  and other team systems.
• Maintain documentation of campaign briefs, workflows, and SOPs.
• Collaborate with vendors and internal teams to ensure timely deliverables and clear communication.

• Partner with the Events and audience teams to plan and execute virtual donor events.
• Coordinate attendee lists, invitations, follow‑up messaging, and survey or feedback collection.

• Support segmentation, coding, and list review processes for campaigns.
• Trac…