O6 - Transit System Outreach Specialist Non-driver - Transit

O6 - Transit System Based Outreach Specialist Non-driver - Transit

Role at Bowery Residents' Committee.

Responsible for providing direct outreach, vulnerability screening, escort, and referral services for all homeless individuals encountered in the field during your shift. Record and maintain accurate statistical data on all individuals approached and referred, as well as case‑record management of clients receiving longer‑term services. Recognize the signs and symptoms of mental health and substance abuse issues and gain a working knowledge of all available services.

Spend the majority of outreach to homeless individuals at end‑of‑line stations, collaborating with various external agencies in joint outreach operations. Related duties as assigned.

Full‑time, 37.5 hours per week.

Associates or bachelor's degree required, or equivalent experience. Current BRC employees in Community Technician, Program Aide, or comparable positions with minimum 6 months of continuous employment considered. Must have strong interest in direct services to homeless, mentally ill, and substance‑abusing populations. Valid state driver's license preferred. Good writing skills to provide written client interaction descriptions. Basic computer literacy required. First Aid/CPR certification or ability to pass certification test.

Spanish language skills desirable.

At BRC, staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self‑sufficiency, and restoring hope and dignity. Your work will support crisis and need moments, while BRC promotes employee wellbeing and development.

Jointly funded by the Department of Homeless Services and the Metropolitan Transportation Authority, BRC’s Transit Homeless Outreach staff operate throughout the transit system 24 hours a day to provide outreach and case‑management services, assisting homeless individuals to relocate from MTA properties. Since 2005, BRC has operated this program for the New York City metropolitan area.

• Competitive health and dental plans, covering spouse, domestic partner, and dependents.
• Minimum 3 weeks paid vacation, 12 paid holidays, additional paid sick and personal time. 403(b) pension plan with matching benefit.
• Tuition assistance and training opportunities for career development.
• Flexible spending accounts (FSAs) for healthcare, transit, and childcare.

Entry level.

Full‑time.

Other.

Civic and Social Organizations.