VST - Volunteer Support Technician

Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia.

We are proud of our ability to shape tomorrow while ensuring all active‑duty personnel and reservists can carry out their critical missions and tasks today.

Interactive Government Holdings (IGH) seeks a qualified individual to serve as a Volunteer Support Technician (VST) for the Employer Support of the Guard and Reserve (ESGR) – State Committed Support program. ESGR develops and promotes supportive work environments for Service members in the Reserve Components through outreach, recognition, and educational opportunities that increase awareness of applicable laws. ESGR consists of 54 committees located across all 50 states, the District of Columbia, Guam‑CNMI, Puerto Rico, and the U.S. Virgin Islands.

The network of 2,000 volunteers supports the mission throughout the country and each committee has a DoD appointed volunteer Chair to support the mission.

The VST will provide administrative, logistical, and subject matter expert services for ESGR. The VST will work in close coordination and cooperation with the ESGR HQ and State Chair. The VST will provide staff‑level administrative support to the State Committee (SC) and program support to state leadership and volunteers, in the state where the position is located.

No VST shall hold or perform the duties of any volunteer position on the State Committee (SC). VSTs cannot volunteer for any Defense Support Services Center (DSSC) related duties, positions, or assignments.

• Work in close coordination and cooperation with State Chairs, and resident Guard/Reserve leadership at the national, state, and local levels.
• Track compliance of State Committee volunteers, who have access to DOD‑related Information Technology (IT) systems and any personal or sensitive information, annual Personally Identifiable Information (PII) and cybersecurity training.
• Perform analysis and feedback of current systems and programs to provide recommendations for improvement for compliance with DSSC policies and guidance.
• Provide input and recommendation for program improvement of the assigned area of the ESGR program to ensure compliance with ESGR's policies and guidance.
• Perform administrative tasks facilitating the establishment and management of a volunteer network. Maintain all member data in ESGR systems of record (ESGR portal and Event
  
  PLUS).
• Maintain accurate data in Event
  
  PLUS and the MMS. Perform continuous monitoring to ensure information is accurate and available.
• Enter Patriot Award delivery confirmation details into Event
  
  PLUS and record Statement of Support signings.
• Create events for all volunteer activities and complete the After‑Action Report (AAR) in Event
  
  PLUS.
• Download the online training report from Event
  
  PLUS and enter training completed by committee volunteers into their record in MMS.
• Enter volunteer hours for the previous month into MMS.
• Manage registration for all Employer outreach events in Event
  
  PLUS.
• Provide data from ESGR systems to State Chair on volunteer's contributions and outstanding employers of RC members as requested by the State Chair.
• Support volunteers in establishing working relationships with DSSC customers, stakeholders, strategic partners, and strategic alliances to enhance volunteer engagement in support of the ESGR mission.
• Work with Government to coordinate and ensure all equipment purchased with ESGR funds are reported on the respective property books and properly hand‑receipted for accountability.
• Provide information to volunteers regarding the Joint Ethics Regulation, as they apply to volunteers representing DoD; specifically, the use of appropriated funds, gifts, travel, and…