Outreach Coordinator

JCCA is one of New York’s leading child welfare and children’s behavioral health organizations, serving thousands of children, youth, and families each year. Through preventive services, foster care, behavioral health, residential programs, education, and community-based supports, we help children and families thrive.

We are seeking a dynamic, relationship-oriented Outreach Coordinator to expand awareness of JCCA’s programs, strengthen community partnerships, and develop referral opportunities across our child welfare and behavioral health services.

This is a highly visible, community-facing role for someone who enjoys building relationships, connecting people and organizations to resources, and creating partnerships that make a difference. The Outreach Coordinator will serve as an ambassador for JCCA, developing relationships with schools, healthcare providers, community organizations, government agencies, referral sources, and other stakeholders throughout New York City, with a particular focus on the Bronx and Brooklyn.

Build Community Partnerships

• Develop and maintain relationships with community organizations, schools, healthcare providers, government agencies, referral sources, and other stakeholders.
• Represent JCCA at community meetings, conferences, networking events, resource fairs, and public forums.
• Conduct presentations and informational sessions to increase awareness of JCCA programs and services.
• Identify opportunities to develop new partnerships and strengthen existing relationships.
• Maintain regular communication and follow-up with community partners.

Community Engagement & Referral Development

• Support outreach efforts connecting children, youth, and families with JCCA’s child welfare, behavioral health, educational, and family support services.
• Partner with program leadership to understand service priorities, referral needs, and opportunities for growth.
• Identify community resources, service gaps, emerging needs, and potential referral pathways, particularly in the Bronx and Brooklyn.
• Monitor community feedback and referral activity to identify trends, barriers, and opportunities to improve access to services.
• Support culturally responsive outreach to diverse and underserved communities.

Program Promotion & Outreach Coordination

• Collaborate with program and communications teams to promote JCCA’s services and community resources.
• Assist with outreach materials, presentations, campaigns, special events, and other engagement initiatives.
• Share feedback and recommendations with program leadership to inform outreach and engagement strategies.
• Maintain accurate records of community contacts, referral sources, outreach activities, and partnership opportunities.
• Track outreach activities and follow-up and prepare regular updates for leadership.

• Bachelor’s degree in Human Services, Social Work, Public Health, Communications, Marketing, Business, or a related field. Equivalent experience may be considered.
• At least 3 years of experience in community outreach, business development, community relations, behavioral health, healthcare, child welfare, education, nonprofit organizations, or a related field.
• Demonstrated ability to build and maintain relationships with diverse stakeholders.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong organization, follow-through, and project coordination skills.
• Ability to manage multiple priorities, meet deadlines, and work independently while collaborating effectively with others.
• Proficiency with Microsoft Office and CRM/database systems.

• Bilingual Spanish/English strongly preferred.
• Experience in child welfare, behavioral health, healthcare, education,…