Associate Commissioner Shs Program , Outreach, And Capacity

• full-time
• agency: dept. Of homeless services
• job category: social services
• salary band: $150,000+
• compensation: usd 103,355 - usd 209,176

applicants must be permanent in the administrative director of social services civil service title or be permanent in a comparable title eligible for 6.1.9 title change.

the new york city department of homeless services (dhs) is the largest organization in the united states dedicated to preventing and addressing homelessness. In partnership with other city agencies and nonprofit organizations, dhs works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing-all with a focus on accountability, empathy, and equity.

dhs is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of new yorkers experiencing homelessness. The purpose of street homeless solutions (shs) is to reduce street and subway homelessness by meeting people where they are, building trust through outreach, and connecting unsheltered new yorkers to shelter, healthcare, and pathways to long-term stability.

the program support (shs) unit is responsible for overseeing the management of contracts for outreach, safe havens and drop-in centers and the roll out of new initiatives and pilot programs. As the most publicly visible portion of the agency, shs is frequently called upon to implement new initiatives and pilot programs. These efforts require creating policies and procedures, developing budgets, establishing quality assurance checks, setting performance contracts, and shepherding contract amendments related to such initiatives and pilots through the amendment process.

The program support unit is the lead unit for audit management, contract management support, compliance and quality assurance.

under the executive direction of the deputy commissioner (dc) for street homeless solutions, the associate commissioner will provide senior level leadership and operational oversight of the coordination of transitional housing, including drop-in centers, safe haven, and stabilization beds, and oversee the divisions efforts in strengthening connections to permanent housing. This position will serve as a key policy maker and advisor on division wide planning and drive the development and execution of major policy initiatives.

The associate commissioner will be responsible for the division’s response to audits in collaboration with dss accountability office, creation of corrective action plans and development of quality assurance systems for all contract related activities. Moreover, they will create and implement new initiatives and pilot programs, including those mandated by city and state law.

• - provide oversight of a broad portfolio of shs program operations including 66 contracts that span over 55 drop-in centers, stabilization and safe haven sites, as well as 6 outreach providers and 5 subway outreach contracts. Oversee planning, implementation, and performance management to ensure program models remain responsive to emerging needs and policy directives.
• - oversee the rollout of new programs and initiatives, including planning, budgeting, policy creation and implementation and performance management. Establish and monitor outcomes related to housing placements, retention, and service delivery; ensure quality assurance and compliance; and uses performance data and market trends to drive…