Associate Commissioner Joint Command Center, Public Partnerships, Outreach Initiatives

• full-time
• agency: dept. Of homeless services
• job category: administration & human resources
• salary band: $150,000+
• compensation: usd 103,355 - usd 209,176

applicants must be permanent in the administrative director of social services civil service title or be permanent in a comparable title eligible for 6.1.9 title change.
The new york city department of homeless services (dhs) is the largest organization in the united states dedicated to preventing and addressing homelessness. In partnership with other city agencies and nonprofit organizations, dhs works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing-all with a focus on accountability, empathy, and equity.
Dhs is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self‑sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion‑dollar budget to meet the diverse needs of new yorkers experiencing homelessness.
The purpose of street homeless solutions (shs) is to reduce street and subway homelessness by meeting people where they are, building trust through outreach, and connecting unsheltered new yorkers to shelter, healthcare, and pathways to long‑term stability.
The joint command center, public partnerships and 311 outreach initiatives function within shs and serves as the city’s central office for coordinated, cross‑agency responses to crises involving individuals experiencing unsheltered homelessness. This function brings together city agencies, nonprofit providers, and external partners to ensure timely, compassionate and effective engagement of our most vulnerable new yorkers. Beyond outreach responses, this unit works to implement and advance longer‑term strategies that promote stabilization and support and pathways to housing for new york city’s most entrenched and vulnerable individuals experiencing street homelessness.
Under the executive direction of the deputy commissioner for street homeless solutions, and with latitude for independent initiative and action, the associate commissioner for the joint command center, public partnerships and 311 outreach initiatives leads the strategic direction and day‑to‑day operations of jcc functions, shs public partnership initiatives and 311‑driven outreach coordination that guide real‑time responses, engagement and stabilization efforts. This position is responsible for ensuring that outreach responses, interagency coordination, public partnerships, capacity planning, and long‑term strategy function as a unified system aligned with mayoral priorities and shs mission.
The nyc department of homeless services is recruiting for one (1) administrative director of social services m‑v to function as an associate commissioner for the joint command center, public partnerships, and 311 outreach initiatives who will:
- provide executive leadership over the policy, strategy and operations of the joint command center and public partnership functions, including street conditions response, crisis coordination, interagency case conferencing, partnerships and strategic initiatives. Establish division‑wide policy priorities, operational protocols, performance standards and accountability measures for jcc and public partnership initiatives based upon agency priorities. Ensure consistent implementation of agency policies and procedures while overseeing coordinated operations across all programs.
- serve as the senior shs policy and strategy lead for cross‑agency…