Community Engagement Officer

About Bright Star

As a member of Bright Star Credit Union, you'll join a dynamic, purpose-driven organization with a culture that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, Bright Star offers a diverse range of financial services and opportunities.

Bright Star Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

• Medical, Dental, and Vision
• 401 (k) Plan with Matching
• Tuition Reimbursement Program
• Supplemental Benefits
• Engagement Area
• Wellness Studio & Gym
• Company Paid Life Insurance
• Health Savings Account with Company Contributions

The Community Engagement Officer is responsible for building trusted community relationships that translate into measurable membership growth, deeper member relationships, and a strong, mission-driven brand presence. This role serves as the credit union's primary ambassador to the community—developing strategic partnerships, expanding field-of-membership awareness, and ensuring community engagement efforts deliver clear business and member outcomes.

• Develop and manage strategic relationships with employers, schools, nonprofits, municipalities, and community organizations within the field of membership.
• Identify, establish, and grow SEGs and community partnerships that support sustainable membership and relationship growth.
• Serve as the credit union's visible representative at community events, meetings, and initiatives.

• Convert community engagement into measurable outcomes, including new members, primary checking relationships, and product adoption.
• Partner with Marketing, Branches, and MSC to ensure effective onboarding and follow-up for community-sourced members.
• Track and analyze conversion results from community activities and adjust strategy accordingly.

• Oversee the credit union's employee volunteer program
  , including planning, coordination, and execution of volunteer activities aligned with organizational values and community priorities.
• Develop and maintain an annual community and employee volunteer calendar
  , ensuring balanced participation, visibility, and impact throughout the year.
• Partner with leadership and department heads to encourage employee engagement and align volunteer opportunities with strategic initiatives.
• Track, document, and report monthly and annual volunteer activity
  , including participation rates, volunteer hours, community impact, and outcomes tied to the credit union's mission.
• Strengthen the credit union's brand reputation, trust, and visibility within the community.
• Ensure community initiatives reflect the credit union's mission of people helping people.
• Coordinate employee volunteer programs and community involvement to reinforce culture and purpose.

• Develop an annual community engagement plan aligned with organizational strategic priorities.
• Evaluate community activities for return on investment and eliminate low-impact efforts.
• Manage community-related budgets, sponsor ships, and partnerships with fiscal discipline.

• Bachelor’s degree in communications, Public Relations, Marketing, or related field, preferred, not required.
• 3+ years of experience in community relations, nonprofit engagement, or CSR.
• Strong interpersonal and communication skills.
• Passion for community service and member-focused values.
• Ability to manage…