Volunteer Engagement Manager

NEW YORK SOLIDARITY NETWORK

Job Description

Volunteer Engagement Manager

Reports to
:
Field Director|
Location
:
New York City Metro Area|
Classification
:
Full-Time, Exempt|

Salary Range: $70,000 to $85,000

The New York Solidarity Network (NYSN) is a 501(c)(4) membership organization dedicated to promoting commonsense governance and protecting the interests of New York City's Jewish community. NYSN works to build civic influence through organizing, advocacy, and community engagement — and to counter forces that threaten democratic values and the security of Jewish New Yorkers.

The Volunteer Engagement Manager builds and leads NYSN’s volunteer programs and activities. These activities largely supplement and extend NYSN’s paid canvasser field program. This person owns the systems and relationships that recruit, train, deploy, and develop volunteers for voter registration, canvassing, phone banking, petition drives, relational organizing, event support and other related field activities, and will identify the strongest volunteers as possible future paid canvassers.

Working closely with the Field Director and the field team, the Volunteer Engagement Manager designs the program, sets goals, builds partnerships, and makes sound judgment calls about how NYSN builds and uses its volunteer base. The role may also provide volunteers to other NYSN teams on occasion, and will connect people met through volunteer work to other parts of NYSN where they may be a good fit.

This role is central to NYSN's goal of building lasting civic capacity that extends well beyond any single election cycle.

• Design, build, and lead NYSN's volunteer program in support of the paid field operation, including its structure, roles, policies, and standards.
• Set annual and cycle-specific recruitment, retention, and leadership goals in consultation with the Field Director, aligned with the field plan's targets.
• Develop budget recommendations and evaluate which recruitment channels, partnerships, and activities deliver the strongest results.

• Develop and carry out recruitment strategies across community events, Jewish institutions, coalition partners, campuses, and digital channels, in coordination with the NYSN colleagues who manage those relationships.
• Work with the Social Media Strategy and Content Manager and the Operations Manager to invite supporters on NYSN's email list to volunteer.
• Coordinate campus recruiting so students hear a single, coherent message about both volunteer and paid opportunities.
• Design follow-up systems that ensure every new volunteer lead is contacted and engaged.

• Identify reliable, high-performing volunteers and refer them to the Field Director as candidates for seasonal paid canvassing.

• Develop NYSN's volunteer training curriculum, including canvassing, phone and text banking, and voter registration. Share a common core with paid canvasser training.
• Design and lead a volunteer leadership pathway (team leads, trainers, and shift captains), and develop recognition and retention strategies that build a sense of community and belonging.

• Plan and schedule volunteer activities, including canvasses, phone banks, text banks, and voter registration drives, in coordination with the Field Director and the field team.
• Establish volunteer policies and quality standards, and resolve volunteer issues as they arise.
• Represent NYSN at volunteer activities and community events across the city, including evenings and weekends.

• Provide supplemental volunteers to other NYSN teams on request, when…