Hospice Call Center TRIAGE RN + Pension

Hospice Call Center TRIAGE RN with $15,000 New Hire Bonus + PENSION

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FLEX Schedule Hospice Call Center Triage RN with 15K Sign on Bonus, PENSION, 4 weeks vacation, 401K Retirement plan, Low cost Medical, Dental and vision

• $15,000 Sign on Bonus (depending on position)
• 4 weeks Vacation
• 8 company paid holidays
• PENSION plan – Employer paid 100% at 5.75% of salary per year
• Employee Vesting at 5 year work anniversary
• 403B Retirement plan thru Lincoln Financial
• Medical, Dental and Vision coverage start 60 days after start date
• Medical Coverage thru CIGNA
• Dental Coverage thru choice of Cigna PPO plan or AETNA DMO plan
• Vision coverage thru United Healthcare
• FREE Online RN to BSN and MSN degree programs
• Dependent Tuition Reimbursement for clinical staff
• Annual Tuition reimbursement $4,500
• 529 College Savings plan
• LOW cost medical, dental and vision coverage for employee and family members
• Flexible spending Account
• Dependent Care FSA
• Employee Assistance Program (EAP)
• Life Insurance policy at 2X your annual salary paid by employer
• Short term and Long-Term disability thru Mass Mutual
• Commuter Benefits program for Transit and Parking
• Pet care discount 25% with participating Providers

The Call Center Triage RN is responsible for the emergent triaging of calls received from patients and/or caretakers to assess their needs in order to treat emergent situations during the Call Center hours.

• Telephonically assess incoming calls to the On Call Center to effectively triage emergent patient situations.
• Review all information via email to the Hospice Call Center Inbox at the beginning of the shift regarding changes and relevant information received.
• Monitor Kan Time Task box hourly to dispatch on call visit staff and ensure timely follow up and clinical coordination with the On Call Services Field RN.
• Place “Tuck-In” calls for telephonic follow up and may schedule an RN visit PRN when deemed necessary after triage.
• Escalate appropriate calls/situations to AOC as needed.
• Provide telephonic intervention to patients based on the Plan of Care and “Goals of Care”.
• Triage calls received and collect thorough data of the complaint, presenting patient symptoms, and urgency of the situation.
• Assess the physical, emotional, and psychosocial needs of the patient and caregivers telephonically.
• Upon completion of the telephonic assessment, determine the necessity for a home visit.
• Document all findings and notify other team members of changes via Kan Time and EOS (End of Shift report) via email.
• Provide emotional support for both patient and their caretakers telephonically, especially during periods of severity of illness or intensity of services as patient progresses along the hospice continuum.

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