Pyschiatric Care Manager

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This position will be working between two different locations. Reliable transportation is required.

Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers.

With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region.

• Monday through Friday schedule, closed all major holidays
• Medical insurance with a 90% employer contribution
• Dental, Vision, and Life insurance
• Safe Harbor 3% 401k contribution
• Robust PTO offerings
• Education reimbursement

The Psychiatric Care Manager is responsible for coordinating and supporting the delivery of psychiatric services within Finger Lakes Community Health. This position manages psychiatric referrals, facilitates communication between patients, providers, and behavioral health professionals, and ensures timely follow-up and continuity of care. Working collaboratively with Psychiatric prescribers, psychologists, and the integrated care team, the Psychiatric Care Manager develops, implements, and monitors individualized treatment plans.

The role also assists with psychiatric emergencies and serves as the primary contact for staff and patient concerns related to psychiatric services.

• Manage and oversee all psychiatric referrals from initial intake through treatment, coordinating, monitoring, and directing providers to ensure timely access and seamless communication across the care team.
• Serve as the primary point of contact for new psychiatric referrals, supporting both medical and psychiatric providers during the intake and care management process.

• Coordinate care and communication among Psychiatric prescribers, primary care providers, social workers, therapists, patients, families, and community resources.
• Facilitate referrals to appropriate levels of care, including inpatient, outpatient, and community-based programs.
• Manage transitions of care between settings to ensure continuity and patient safety.
• Participate in multidisciplinary team meetings, case reviews, and care planning sessions to ensure all members remain informed of patient status and progress.

• Provide daily coordination and support to medical and psychiatric providers regarding referrals and ongoing patient care.
• Serve as a central point of contact for staff and patient concerns related to psychiatric services at Finger Lakes Community Health.
• Coordinate activities and communication with Finger Lakes Addiction Counseling and Referral Agency (FLACRA) co-located staff.
• Support the call center and front-end staff with managing psychiatric emergencies, providing guidance on appropriate responses and escalation as needed.
• Facilitate immediate intervention for patients in crisis, including coordinating emergency care or hospitalization.

• Advocate for patients’ needs and preferences in all aspects of their psychiatric care.
• Provide education and resources to patients and their families on psychiatric conditions, medications, treatment options, and…