Manager Transfer Access Center - Patient Logistics

POSITION SUMMARY

The Manager, Transfer Access Center provides operational leadership for centralized patient placement and transfer activities across Health First’s four acute-care hospitals. The Manager, Transfer Access Center oversees the Transfer Access Center, Centralized Patient Logistics, and Bed Control to support timely access to care, appropriate patient placement, efficient use of system capacity, and safe, well-coordinated patient transitions. The Manager, Transfer Access Center leads a twenty-four-seven (24/7) team and collaborates with physicians, Nursing Administrative Supervisor(s) (NAS), and hospital leaders to advance clinical excellence, patient and provider experience, workforce engagement, responsible growth, and financial stewardship.

The Manager, Transfer Access Center provides operational leadership for centralized patient placement and transfer activities across Health First’s four acute-care hospitals. The Manager, Transfer Access Center oversees the Transfer Access Center, Centralized Patient Logistics, and Bed Control to support timely access to care, appropriate patient placement, efficient use of system capacity, and safe, well-coordinated patient transitions. The Manager, Transfer Access Center leads a twenty-four-seven (24/7) team and collaborates with physicians, Nursing Administrative Supervisor(s) (NAS), and hospital leaders to advance clinical excellence, patient and provider experience, workforce engagement, responsible growth, and financial stewardship.

• Manages and oversees the day-to-day operations of the Transfer Access Center, including Centralized Patient Logistics and Bed Control, to support timely, safe, and appropriate patient placement and movement across Health First’s four acute-care hospitals.
• Oversees interfacility transfers, direct admissions, and centralized bed-placement processes, coordinating with physicians, NAS’, hospital leaders, and clinical teams to facilitate placement based on clinical requirements, service capability, capacity, and established protocols.
• Monitors real-time system capacity, transfer demand, and patient-placement activity; identifies barriers, prioritizes competing operational needs, and facilitates timely resolution or escalation through established pathways.
• Ensures continuous operational coverage and effective deployment of Transfer Access Registered Nurse (RN) Case Managers and Centralized Bed Placement Specialists to support responsive, reliable 24/7 operations.
• Serves as a system-wide operational resource for transfer, placement, and patient-movement processes, facilitating communication and resolution of time-sensitive barriers among physicians, clinical teams, hospital leaders, and administrative departments.
• Establishes, standardizes, and evaluates transfer and placement workflows and performance measures to improve timely access, patient flow, capacity utilization, and operational consistency across the system.
• Analyzes transfer activity, placement outcomes, capacity trends, and departmental performance to identify improvement opportunities and support operational decision-making.
• Partners with information technology (IT), clinical informatics, and operational stakeholders to optimize transfer and patient-placement technology and successfully implement system and workflow changes.
• Maintains departmental readiness for technology downtime, emergency events, and other operational disruptions to support continuity of transfer and placement functions.
• Verifies departmental compliance with applicable regulatory, accreditation, quality, safety, licensure, and organizational requirements.
• Builds effective working relationships with physicians, NAS’, hospital…