Phone Triage – Licensed Practical Nurse; LPN) or Experienced Medical Assistant – Granger

Overview

At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You are part of a collaborative, physician‑led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high‑quality, coordinated care.

Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer‑provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non‑physician team members once eligibility requirements are met.

• Provides ongoing triage and management of office flow to meet patient’s medical and service needs in order to maintain optimal patient flow.
• Performs the technical component of the department’s clinical procedures competently.
• Documents all patient care thoroughly, objectively, and concisely, following appropriate legal guidelines.
• Communicates all patient care thoroughly, objectively, and concisely, following appropriate legal guidelines.
• Receives patients professionally in the waiting area and rooms them per department protocol.
• Maintains accurate and current logs for equipment, e.g., refrigerator temperature, autoclave, eyewash, crash cart, etc.
• Verifies patient insurance coverage for pre‑certification, referrals and/or authorizations and documents in Epic.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Appropriately responds to emergency situations.
• Cross‑trains in other positions where appropriate as determined by manager.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in clinic policies and procedures.

Certified Medical Assistant or Licensed Practical Nurse - Required!

• Team player, professional, and customer‑service oriented.
• Proficient computer skills including EMR, highly organized, ability to multi‑task, and enjoy working in a very fast‑paced environment.
• Able to work with a diverse patient base of all ages.
• Assist with clinical procedures specific to department.
• Perform basic back‑office skills including medication administration, injections, bandaging, and accurately collect height, weight, and blood pressure.
• Anticipate the needs of the physician and require minimal supervision.
• Prior experience is preferred.

At the South Bend Clinic, we believe healthcare works best when it’s personal, connected, and led by people who truly care. Our team members are caregivers, collaborators, problem‑solvers, and leaders. They show up with compassion, act with purpose, and take ownership of the care they deliver and the experience they create.