Veterinary Triage Coordinator

Overview

Are you passionate about delivering exceptional service and making a real difference in the lives of pets and their families? Join East End Veterinary Center’s Emergency team located in Riverhead, NY as a Veterinary Triage Coordinator (Client Liaison) – where compassion meets coordination.

Compensation: 22-25 per hour based on knowledge & experience

Schedule: Four 10-hour shifts (3 week days and one weekend)

As the face of EEVC, you’ll provide concierge-level support for clients navigating emergency visits. You’ll be a vital link between our client service and clinical teams, ensuring a seamless, compassionate experience.

• Delivering warm, knowledgeable customer service in person and over the phone
• Professionally documenting medical records
• Assisting with estimates and invoices in collaboration with DVMs
• Triage support and patient assessment upon arrival
• Coordinating multiple priorities in high-stakes situations
• Providing basic animal restraint and veterinary assistance

At EEVC, we believe in taking care of you so you can provide the best care for our beloved pets.

• We value your well-being: Flexible leave policies, mental health awareness support, and a team-oriented culture that promotes happiness and health in body, mind, and spirit.
• We value your professional growth: Commitment to mentoring our team to help you reach your full potential.

• We have a friendly/inclusive culture: Mutual respect and kindness thrive in a high-volume environment where colleagues are eager to share their expertise.

• 1 year of veterinary experience required (CSR or VA); triage experience strongly preferred.
• High school diploma or equivalent
• A calm, caring demeanor and strong multitasking abilities
• Thrives in a fast-paced, emotionally rewarding environment
• Basic veterinary knowledge is a plus
• Fluent English skills (speaking & reading) are required for the role

EEVC values autonomy and empowering team members to take ownership of their work and contribute meaningfully. From day one, onboarding sets you up for success with ongoing training, monthly team introductions, and a welcoming, inclusive atmosphere where everyone is respected and valued. We encourage initiative and support professional growth through a structured career path program. We are excited to welcome individuals who are passionate about making a difference in the lives of animals and their owners.

Full-time Benefits Include:

• CE Allowance
• Uniform Allowance
• Paid Time Off
• RECOVER Training
• Holidays = 1.5x pay
• Medical/Dental/Vision
• Short & Long-Term Disability
• Life Insurance
• 401k with employer match
• Employee Pet Discount
• Access to Vet Bloom for RACE-approved continuing education and training
• Access to Vet Girl Subscription
• Partnership with Penn Foster Veterinary Technology program, including scholarships
• License application and renewal reimbursement for LVTs
• Financial support and onsite mentorship for VTS
• One-time VTNE Reimbursement
• Fully stocked kitchen with snacks and beverages
• Employee Pet Area – We have plenty of space for you to bring your own pets to work

Ready to be the calm in the chaos and the kind voice that makes all the difference? Apply today and join our incredible team at EEVC.

For more information about our hospital, please visit the hospital site.

Ethos Veterinary Health is a network of over 140 specialty and emergency hospitals across North America, committed to compassionate care and rewarding careers. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.