Veterinary Medical Affairs Manager

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The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly‑processed pellets with a personalized subscription service that sends complete and balanced, freshly‑made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct‑to‑consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much‑needed change to the way people feed and care for their pets.

The Veterinary Medical Affairs Lead is responsible for owning, developing and improving TFD’s interactions with veterinary professionals. They will be a key in‑house expert to provide outreach to veterinary professionals regarding questions related to patient case management as well as general medical questions. They will help to lead veterinary professionals through a top‑tier experience with TFD, which includes working in close partnership with our Customer Experience (CX), Field Vet and Veterinary Medical Affairs teams.

Furthermore, they will develop and provide valuable education and insight to their CX partners, and interpret the data around our interactions with vet pros to provide insights to the rest of the organization.

A successful Veterinary Medical Affairs Lead will blend their medical knowledge and love for optimizing dog health outcomes with their deep, personal understanding of the day‑to‑day challenges and needs of veterinary professionals. They will use a passion for engaging and teaching to create thoughtful and meaningful proactive and reactive relationships and communications with the veterinary community, whether they are interacting with our customer base or are customers themselves.

All of these interactions, and the data they generate, will be used to help fuel insights to better understand how to meet their needs and challenges, and better educate them throughout their journey.

Our goal is to deliver a first‑class experience for every veterinary professional who interacts with our team, across all channels of engagement. Whether we’re supporting patient management, assisting with their own pets, or strengthening their familiarity with our brand, this role serves as a front‑facing, primary point of contact for veterinary professionals.

• Engage with fellow veterinary professionals in a variety of manners and circumstances, in both proactive and reactive contexts. You will use these personalized interactions to both drive their understanding of TFD and their journey with us, as well as support the needs of your CX partners in supporting their customer needs.
• Engage with CX to help answer customers in relation to questions and concerns that they have related to their dog, and to facilitate a growing, positive relationship with their veterinary care team.
• Lead and adapt our CX protocols for customer interaction to better and more holistically include our engagement with veterinary professionals.
• Be a thought partner with our Legal, Veterinary, CX and Community oriented teams to help craft responses to Vet Pros in a variety of contexts (social media, reviews, etc.).
• Work with our CX Voice of the Customer and Consumer Research teams in customer and vet pro oriented outreach to derive insights, aid in ongoing research, and help foster a community who provide valuable feedback.
• Elaborate on a measurement framework that also makes generating insights easy, and enables your teammates to leverage these…