Veterinary Services Coordinator Job Village of Fairport New York USA,Outdoor/Nature/Animal Care

Description

Schedule:

Full-time, Monday
- Friday

Benefits:

We offer generous paid time off (128 hours), and 8 paid holidays. After meeting the service requirement, Lollypop Farm contributes up to 6% toward your retirement. We also provide a comprehensive benefits package designed to support your health and professional growth. We prioritize your wellbeing though onsite emotional support and 24/7 access to our Employee Assistance Program. As a registered 501(c)(3) nonprofit organization, eligible full-time employees may qualify for the Federal Public Service Loan Forgiveness Program.

Essential

Job Duties:

Provide high quality customer service
Provide families with guidance, support and compassionate care through veterinary resources
Establish rapport and trust within our veterinary community to continue to strengthen working relationships with local veterinary offices and other partners
Assist families with scheduling veterinary appointments, incoming patients, discharging patients and accepting payments
Work with Shelter Luv, Clinic HQ and Google software platforms to manage client/patient care
Monitor, triage, and maintain the HOME Program, SNIP, TNVR, and Rescue related messages, returning in a timely manner
Process and schedule SNIP applications and communicate with clients as needed
Exercise patience and empathy when working with difficult, emotional, or angry people
Act as a liaison between the Community Outreach team, the Clinic, the Admissions Department, shelter managers, and organizational leadership
Working in conjunction with the Clinic Operations Manager and Medical Director, assist with capacity and scheduling for outside services throughout the year
Contribute to and participate in the planning and execution of community events
Maintain monthly reports and statistics for current programs
Create monthly invoices for volume clients
Communicate with, educate, and schedule appointments for public TNVR clients
Maintain good housekeeping
Comfortably handle both dogs and cats for intake and discharge purposes
Carry out responsibilities in accordance with the company's policies and applicable state and federal laws
Observe all safety rules and regulations for self and others
Perform other duties as requested

Requirements

Education and Experience:

High school diploma or equivalent. 2-3 years of customer service experience preferred. Veterinary and animal care experience strongly preferred. A combination of education and experience will be considered if aligned with the position.

Skills:

Ability to communicate effectively in a high call volume environment. Proficient in Microsoft Office. Excellent attention to detail. Strong interpersonal skills with a positive and compassionate attitude. Skilled in delivering positive, clear, concise, accurate, and timely communications. Excellent communication skills. Able to prioritize tasks and adapt to change.

Physical Demands:

While performing the duties of this job, the employee is frequently required to remain in a stationary position during shift, move throughout the building and move weight up to 50 pounds. Frequently required to communicate with others. Occasionally required to move excessive weight.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

Must Align with the Company Mission, Vision and Core Values:
Mission:

Together with our community, we better the lives of animals through justice, prevention, and life-saving care.

Vision:

A just and compassionate world for all animals.

Core Values:

We embrace and recognize that Lollypop Farm donors are the heroes of our work - voluntarily offering time or money, no matter the amount - to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

Compassion:
We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions.
Communication:
We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.
Flexibility:
We are willing and comfortable adapting to new circumstances and conditions.
Commitment:
We are steadfast in our efforts to achieve our mission.
Teamwork:
We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
Integrity:
We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
Respect:
We are considerate and show…