Quality Compliance Coordinator; Complaints

Quality Compliance Coordinator (Complaints)

Location:

Schenectady, NY

Salary: $24.76 - $38.70 hourly

The Quality Compliance Coordinator serves as the initial point of contact for receiving and processing complaint samples. They maintain compliance with site procedures, support scheduling, and resolve issues as they arise.

• Monitor complaint notifications from group mailbox
• Enter complaint intake data into Process Compliance system and Complaint Master tracking sheet
• Verify required documentation and content received
• Evaluate and assign initial classification of event or complaint
• Correspond with personnel and contractors (Call Center, Regeneron Distribution, Clinical Trial Management, etc.) to request or obtain additional information related to complaint reports
• Process receipt of complaint samples
• Examine and evaluate complaint and retain samples for defects
• Acquire photographic evidence, record sample data, and enter observations and evidence into LIMS
• Process complaint samples for destruction
• Assist with delivery of complaint samples to QC for testing
• Retrieve, copy/scan, and maintain batch documentation used to support complaint investigations
• Perform general administration activities in support of the complaint team

• Excel in a quality driven organization
• Have an understanding of biologics manufacturing operations
• Be organized and detail‑oriented
• Prioritize multiple assignments and changing priorities
• Learn and utilize computerized systems for daily performance of tasks
• Hold a BS/BA in a scientific discipline or related field
• 0–3 years of quality compliance experience (or relevant experience may be considered in lieu of degree)

We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels.

Salary range is $24.76 – $38.70 hourly. For additional information about benefits, please refer to Regeneron’s benefits page.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company’s business.

If this sounds like you, apply now to take your first step toward living the Regeneron Way!