Overview
As the Director of Quality, you will be responsible for supporting quality requirements for new product development activities, customer quality approvals, production support and continuous process improvement efforts ensuring continued certification to AS9100 Rev. D, applicable Federal Aviation Administration (FAA) Regulations, and Department of Defense (DOD) Regulations. In this role you will also function as primary liaison for various customers in order to resolve quality issues, ensure appropriate flow down of quality requirements, enable positive channels of communication, and ensure customer satisfaction, i.e. maintain an effective corrective/preventive action system for internal and external problems.
How You Will Make An Impact
Provide quality coaching to staff, peers, associates and management team, thereby enhancing their skills in efficient execution of procedures to drive improved customer satisfaction
Identify problem & root causeresolution of production line work stoppages to support customer on time deliveries
Manage cross-functional teams in areas of quality management/operational excellence in a high volume and diversified manufacturing environment; develop, maintain and continuously improve BU level quality metrics
Represent Quality Engineering on new product development teams and smoothly transition new designs into production
Support Business Unit financial objectives through management of the Cost of Non-Conformances (Scrap/Warranty)
Communicate with customers and government quality representatives (FAA & DCMA) on quality issues; form positive/productive customer/FAA/DCMA relationships based on data and continual improvement
Perform contract reviews for customers/products by reviewing customer purchase orders, product/quality specifications and any other documentation to ensure delivered products meets or exceeds customer expectations
Implement and maintain a quality management system (QMS) by flowing down customer/government quality clauses & requirements into internal procedures, i.e. a sustainable QMS that supports Business Unit objectives via ISO 9001/AS 9100 certifications
Review Engineering Orders and participate in new design product/design review in order to ensure quality requirements are identified and captured in appropriate documentation
Develop, prepare and implement Quality Program Plans for new and existing customers and products
Function as primary liaison for various customers in order to resolve quality issues, ensure appropriate flow down of quality requirements, enable positive channels of communication, and ensure customer satisfaction
Ensure FAA Designated Manufacturing Inspection Representative (DMIR) services are available at all division locations
Coordinate customer evaluations for reported product failures or other complaints and assist in corrective action
Participate in MRB activities, provide guidance with customer MRB requirements and assist in root cause / corrective action
Coordinate internal quality audits and report status of QMS compliance to management
Participate on cross-functional teams to implement Operational Excellence Initiatives (6 Sigma, Continuous Flow Manufacturing, 5S, Kaizen, etc.) in any manufacturing shop
Provide status of internal and external corrective actions, ensure responses are adequate to prevent recurrence of nonconformance and report progress to management
Manage supplier assessment, qualification and performance of supplier base, which includes assessing, and qualifying new and existing suppliers through on-site audits and monitoring receiving inspection performance; manage/interact with suppliers/distributors on quality issues
What You Will Bring to the role
Bachelor of Science Degree in Electrical or Mechanical Engineering or equivalent is required
Minimum 10-15 years’ experience as a Quality Manager in a manufacturing environment required;
Aerospace manufacturing environment is preferred (knowledge of FAA 14
CFR Part 21 and FAA 14 CFR Part 145 requirements)
Must have experience managing a team of direct reports; multi-site management experience and/or international management experience a plus
AS9100 Internal Auditing
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