Quality Control Specialist

Gamer’s Choice is a team of passionate gamers, creators, and innovators based in Queens, New York. What began as a small local shop has grown into one of the leading destinations for Trading Card Game players and collectors around the world. We’re driven by a shared love for gaming and community, offering both an engaging online experience and a vibrant in-store atmosphere.

Our mission is to be the ultimate home for fans to connect, compete, and celebrate the games they love. While Yu-Gi-Oh! has always been our foundation, we’re expanding into exciting new titles like Pokémon, One Piece, Riftbound, and Disney Lorcana. Our Long Island City store serves as the heart of our community, hosting tournaments, events, and gatherings that bring players together both in person and online.

The Quality Control (QC) Specialist is responsible for verifying outbound shipments to ensure accuracy, completeness, and product condition before orders leave the warehouse. This role acts as a final checkpoint to prevent shipping errors, damaged goods, and customer dissatisfaction. The QC Specialist plays a critical role in protecting brand reputation and reducing returns, chargebacks, and reships.

9:00AM-5:30PM

• Verify outbound shipments against packing slips
• Confirm correct SKUs, quantities, variants, and order configurations
• Inspect product condition to ensure items are free from damage, defects, or packaging issues
• Ensure products meet internal quality standards and customer expectations
• Identify, document, and isolate damaged, incorrect, or questionable items
• Flag recurring picking, packing, or inventory issues to leadership
• Document errors, discrepancies, and corrective actions
• Work closely with pickers, packers, inventory, and supervisors
• Provide feedback and coaching to fulfillment staff when trends are identified
• Support audits, cycle counts, or special projects as needed

• High school diploma or equivalent
• 1–2 years of warehouse, fulfillment, or quality control experience (e-commerce preferred)
• Strong attention to detail and accuracy
• Ability to read and interpret pick lists, packing slips, and SKUs
• Basic computer skills (WMS, scanners, spreadsheets, or ERP systems)
• Ability to stand, walk, and perform repetitive tasks throughout a shift
• Ability to lift up to 50 lbs as needed

• Experience in e-commerce, retail fulfillment, or high-SKU environments
• Familiarity with barcode scanning and inventory systems
• Experience handling fragile, collectible, or high-value items
• Prior quality assurance or audit experience
• Health, dental, and vision insurance
• Paid time off
• 401k
• Employee Discounts

$20 - $30 an hour

Gamer’s Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer’s Choice is an Equal Employment Opportunity and affirmati ve Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.