QA Program Support Specialist

Overview

The New York Quality Assurance Program Support Specialist is responsible for ensuring compliance, oversight, and adherence to all program regulations set forth by OPWDD and agency guidelines.

The Center for Family Support (CFS) mission is to provide support and assistance to individuals with developmental and related disabilities. We are the first agency in New York to achieve the Council on Quality and Leadership Certification (CQL). By achieving this certification, it shows our commitment and dedication to creating services that enhance and improve the quality of life for individuals with disabilities.

Our industry-leading benefits include:

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

• Conduct periodic internal program reviews and comprehensive audits, as assigned, in conjunction with QA Internal Auditor, both planned and unannounced. These include record reviews, physical plant inspections and observations of active treatment & staff-individuals supported interactions.
• Review results of internal audits/reviews with administrative staff, provide technical assistance for correction and document all Conduct follow-up program reviews.
• Support other agency departments in understanding and following regulations
• Conduct investigations of incidents, injuries and allegations of abuse (as assigned) according to OPWDD guidelines and CFSNY policies and procedures. Conduct interviews, examine documents, collect evidence, and write reports concerning allegations of abuse and/or other incidents requiring investigation.
• Upon completion of investigation, update IRMA incident database with investigation completion dates. Additional IRMA updates/responsibilities to be assigned as needed.
• Provide, implement, and monitor recommendations as a result of investigations and audits to ensure follow-through, as assigned.
• Carry out tasks as delegated by supervisor(s).
• Position requires flexible hours; off hours on call responsibilities; and travel to all agency sites as needed.

Bachelor’s degree in health-related field preferred, familiarity with current regulations and minimum of 2 years’ experience with supporting individuals in the OPWDD system. At least 1 year experience with OPWDD preferred.

The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!